Job Details

Remote Customer Care Associate Trust amp Safety Operations

Company name
Confidential

Location
New Hope, PA, United States

Employment Type
Full-Time

Industry
Customer Service, Work At Home

Posted on
May 03, 2024

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Profile

As a Customer Care Associate with The Meet Group, you will join an industry-leading Trust & Safety team supporting members of its growing portfolio of smartphone apps used for social entertainment and meeting new people - MeetMe, Skout, Tagged, GROWLr, and others.

This full-time, permanent work-from-home position is open to residents of PA & NJ. Candidates should only apply if they have a private home-based space and high speed Internet connection suitable for reliable remote work.

Available Schedules:

  • Sunday, Monday, Tuesday, Wednesday, Thursday - 8am-5pm OR 10am-7pm
  • Tuesday, Wednesday, Thursday, Friday, Saturday - 8am-5pm OR 10am-7pm
  • Friday, Saturday, Sunday, Monday 8am-7pm

When applying, please include schedule preference in the cover letter.

The pay rate for this position is $19.50 per hour.

Responsibilities:

  • Review user-generated content including photo uploads, text, and video
  • Investigate & address terms of service violations
  • Provide customer support via email & phone - general app usage, billing issues, etc.
  • Compile & process cash rewards redeemed by video content creators
  • Assist with other duties / projects as assigned

Requirements:

  • Working regularly scheduled weekend days & holidays
  • Customer Service experience, preferably in an office / metrics-driven role(s)
  • Computer / Internet / smartphone savvy; working knowledge of iOS, Android, Mac/PC, Microsoft Office, Google Docs
  • Excellent communication skills
  • Ability to follow documented processes & procedures, and quickly adjust when coached
  • H.S. Diploma or GED equivalent (College degree preferred)

Benefits & Perks:

  • Competitive salary, comprehensive health insurance, 401(k) match
  • Generous paid time off program
  • Optional overtime
  • Paid training

Must be 18 or older & a US citizen to apply.

Company info

Confidential

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