Job Details

Water Liaison Team Lead

Company name
TimePayment Corp.

Location
Burlington, MA, United States

Employment Type
Full-Time

Industry
Customer Service, Call Center

Posted on
Nov 19, 2020

Valid Through
Mar 04, 2021

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Profile

Business Overview:

Join TimePayment in our mission to expand our top-quality service to the nation’s equipment buyers and sellers. For more than 30 years, we have provided equipment lease financing options to over 800,000 customers. Our unique blend of dedicated team members and market leading technology has earned us accolades from over 30 different industries. Through our network of 10,000 independent equipment vendors, and utilizing our multi-level credit scoring model, we are able to provide finance solutions to a wide range of customers - from large corporations, to small businesses, including new entities.

Our diverse team of employees work hard, but we know how to keep it fun. We enjoy a generous benefits package, a casual working environment, and opportunities for career growth. TimePayment is conveniently located with plenty of nearby amenities. Whether you are looking for a strong training program that encompasses a “classroom to office” transition, you’re a seasoned professional looking for career advancement, and/or are looking to work on new and exciting projects, we've got a place for you. Apply to join our dynamic team today!

TimePayment Corp. is a private company owned by Fortress Investment Group of New York. Fortress is a leading, highly diversified global investment firm with $36.1 billion in assets under management and operates within The SoftBank Group as an independent business. The SoftBank Group is comprised of a global portfolio of companies, which includes advanced telecommunications, internet services, AI, smart robotics, IoT and clean energy technology providers and has over $93 billion in committed capital.

Follow us:

@TimePayment on Twitter

TimePayment on Facebook

Website:

www.

timepayment.com

Skills & Requirements

Job Summary

The Water Liaison Team Lead’s key role is to support the Supervisor in completing various tasks as assigned. These may also include handling customer and vendor calls. Individual must maintain open communication with the Supervisor and work to resolve problems in a timely manner. In some instances, the role may require assisting with escalation calls by listening and verifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up with the customer.

Key Responsibilities:

Researching and resolving customer disputes and inquiries regarding their lease agreements in a timely manner

Handle Call Escalations on the floor

Monitor activity and internal correspondence as required

Assist the Water team with questions

Communicating via phone, email, fax, or regular mail with customers and vendors in response to inquiries.

Working with other departments as necessary to resolve customer disputes/inquires.

Contributing to team effort by answering customer phone calls in a timely manner and by completing all duties as assigned.

Processing team member requests

Reviewing monthly reports and sending follow up summaries to the Supervisor

Required Experience, Education, Skills and Competencies:

Must have experience working in a Customer Service Call Center environment with a high volume amount of calls.

Strong verbal and written communication skills.

Good organizational skills.

Ability to prioritize multiple tasks to ensure that all are completed timely.

Data Entry, Excel, Word, Outlook, and Internet.

Education and Experience:

High School diploma or equivalent work experience

Additional Requirements:

Working hours are 10:00am – 7:00 pm / 11:00 am to 8:00 pm

Qualifications

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Company info

TimePayment Corp.
Website : http://timepayment.com/

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