Job Details

Service Desk Associate

Company name
Kmart Corporation

Location
Metairie, LA

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Profile

Provides \\\World Class\\\ Member Service by surprising and delighting our members every day. Performs daily responsibilities including, but not limited to: assisting customers, register operations, answering the phone, making P.A. announcements and completing business service transactions.* Ensures customer care and selling are #1 priority * Maintains a clean work area and replenishes required supplies * Monitors security alarms on front doors and logs all incidents in the Electronic Article Surveillance (EAS) logbook * Knows what reference materials are available and where to access them (Operations binder, ad copy binder, vendor/visitor binder, Electronic Article Surveillance (EAS) logbook, crisis and emergency procedures packet) * Displays strong skill sets in use of the Remote Maintenance Unit (RMU) * Follows corporate guidelines relating to Merchandise Claims & Control (MCC), Known-Loss Merchandise, and Open/Empty Packages * Understands and adheres to American with Disabilities Act (ADA) guidelines when assisting customers with special needs and follows up with the Front End Lead Associate to ensure wheelchairs are available and operational at all times * Offers great, friendly, and efficient customer service by responding quickly to customer calls, making eye contact, smiles and greet customers, answers customers questions and concerns * Answers telephone professionally; monitors incoming calls to ensure timely associate response. Understands and uses proper intercom (P.A.) etiquette * Processes returns on a continual basis and call associates as needed to return stray merchandise to its designated location on the sales floor * Understands the processing of Western Union transactions and money orders. Adheres to all policies and laws governing wire transfers * Understands how to use the on hand inquiry option in the register, and comply with register prompts * Communicates with the manager on duty regarding the completion of the Ad Verification form * Understands precise register functions including, but not limited to: processing all transactions, forms of tender, tax exemptions, rain checks, refunds, exchanges, and paying off credit card and layaway payments. Assist in training checkout service and service desk associates * Uses the Pathfinder in processing returned goods without UPC labels and defective returns * Follows all policies and procedures for efficient refund and exchange transactions, while protecting company assets and unit integrity * Monitors the sale circular and be aware of items that have sold out, substituted items, and/or if rain checks are being issued * Performs other duties as assigned * Good reading, writing, oral and arithmetic skills * Ability to lift and move merchandise, typically a minimum of 20lbs, but could be up to 100lbs * Ability to bend, lift, stretch and reach repetatively * Knowledge of store, services and locations of merchandise * Must be 18 years of age or olderEEO EMPLOYER Additional Info Job Industries Retail

Company info

Kmart Corporation
Website : http://www.kmartcorp.com

Company Profile
Sears Holdings Corporation (NASDAQ: SHLD) is a leading integrated retailer with almost 2,500 full-line and specialty retail stores in the United States and Canada and the home of Shop Your Way, a social shopping experience where members have the ability to earn points and receive benefits across a wide variety of physical and digital formats through ShopYourWay.com. Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, fitness equipment and automotive repair and maintenance. Key proprietary brands include Kenmore, Craftsman and DieHard, with a broad apparel offering, including such well-known labels as Lands' End, the Kardashian Kollection, Jaclyn Smith and Joe Boxer, as well as Sofia by Sofia Vergara and The Country Living Home Collection. We are the nation's largest provider of home services, with more than 14 million service and installation calls made annually, and have a long-established commitment to those who serve in the military through initiatives like the Heroes at Home program. We have been named the 2011 Mobile Retailer of the Year, Recipient of the 2013 ENERGY STAR " Partner of the Year - Sustained Excellence Award" for Product Retailing and Energy Management and was named one of the Top 20 Best Places to Work for Recent Grads. Sears Holdings Corporation operates through its subsidiaries, including Sears, Roebuck and Co. and Kmart Corporation.

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