SocialMedia Content Moderation Trainer
Tampa, Florida*Please understand that this deliverycenter is operational 24/7, 365 days a year, including days, nights, weekends,and holidays.First month of traininghours are 6 a.m. to 2:30 p.m. or 3 p.m. to 11:30 p.m. but this is subject tochange. Thereafter, the shift will varyfrom day, overnight, weekend, to holidays. The selected candidate will berequired to work day, overnight, weekend, and holiday hours on an as-need basis.JobRequirements Cognizantis seeking a Trainer with experience training teams in a dynamic, ever changingonline community service environment for a global social media organization.The Trainer will be responsible for training new hires to the program, driverefresher training to the teams and develop individual training plans to trainindividuals requiring personalized training to improve performance. Idealcandidates will be comfortable understanding social media campaigns and trendsand supporting bugs and invoicing and have the ability to adjust their trainingdelivery to meet a constantly changing environment. The trainers should also hold high standardsof professionalism, ethics, and sensitivity due to some graphic content.Successfulteam members have a passion for business success, strong attention to detail,analytical problem-solving abilities, and keen eyes for operationalinefficiencies.\u00a7 Responsibilities:o Planning, design and delivery of Trainingsessions, including Ad Hoc Training, for both new and existing team memberso Develop effective induction programs to assurenew hires embrace Customer culture and understand required potentially lackingcultural context for markets to be supportedo Monitor and review the progress of traineesthrough questionnaires and discussions with managers and ensure correctiveaction when neededo Ensure Training Quality through Service Leveland Training evaluations/assessmentso Communicate with diverse audiences (e.g.,employees, management, other sites, etc.) to provide information andclarification regarding training programs, actions, policies, procedures andbest practiceso Work closely with the CLIENT Training and PolicyTeam to assure training content is updated and aligned with CLIENT\u2019s AbuseStandards/Terms of Serviceo Review existing measurement tools, metrics andfeedback to gauge the effectiveness of the trainingo Conduct ongoing and thorough analysis oforganizational, departmental and individual training needso Ensure that training solutions are designed in alogical, structured and clear manner, reflective of learning objectives andsuited to a variety of learning styleso Manage participation during training delivery toensure maximum contribution - test for understanding, observe behavior andalter delivery method if necessaryo Keep self-updated on Learning & DevelopmentBest Practiceo Evaluate on a regular basis employee skill andknowledge levels relevant to their assigned responsibilities
\u00a7 Minimum requirements:
o 3 years of experience in a training role in a technical support or client care operation
o Good knowledge of Quality/Process Improvement techniques
o High level of energy, drive, enthusiasm, initiative and commitment
o Excellent communication, consulting, influencing and interpersonal skills.
o Proven track record of collaborating with cross-functional groups to produce results
o Passion for ensuring a world class support experience for our community
o Demonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams
7725 Woodland Corporate Blvd, Tampa, Florida
Website : http://www.cognizant.com/
Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and approximately 260, 200 employees as of December 31, 2016, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000 and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.