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Process Specialist - Advanced Tech Support - Military veterans preferred

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Farmington Hills, MI

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The role requires the skill to navigate through a great dealof ambiguity in a fast changing environment and the ability to understandcomplex technical concepts quickly and translate them into simple solutions forour external clients.RequiredQualifications:\u25cf Highschool diploma\u25cf Proventrack record of delivering on deadlines and KPI's\u25cf Demonstratesexcellent time-management skills and the ability to work independently whileusing departmental resources, policies and procedures\u25cf Demonstratedcreative problem-solving approach and strong analytical skills.\u25cf Provenability to balance multiple priorities and strong attention to detail.\u25cf Proficientwith MS Office programs (i.e. Word, Access, Excel, PowerPoint)\u25cf Excellentoral & written communication skills \u25cf Abilityto interface with different internal and external teams to get things done. \u25cf Strongteam player and creative thinker.\u25cf 2 years\u2019Client-facing experience using all modes of communications (email, chat, phone,video conference). Preferred / DesireQualifications:\u25cf BA/BSdegree preferred with a strong academic record.\u25cf 1 years\u2019experience working with Google tools; Google AdWords and Google Analytics.\u25cf CurrentGoogle AdWords certified would be a unique differentiator.\u25cf Solidunderstanding of key programs including Google AdWords and Google Analytics.\u25cf Agencyexperience is an advantage.\u25cf Basichands-on knowledge in Internet products and technologies is a plus.\u25cf PreviousDigital Advertising experience.

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Company Profile
Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and approximately 260, 200 employees as of December 31, 2016, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000 and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

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