Digital Experience Strategist

Profile

Description

The Digital Strategy Advisor provides data-based strategic direction to identify and address business issues and opportunities. Provides business intelligence and strategic planning support for business segments or the company at large. The Digital Strategy Advisor works on problems of diverse scope and complexity ranging from moderate to substantial.

Responsibilities

The Digital Strategy Advisor works closely with organizational leaders to provide digital thought leadership and consulting to optimize existing or develop new digital product capabilities based on tradeoffs between cost, speed, customer needs, strategy and business impact. Maintain, in partnership with business, a short-term (1 year) and long-term (3-5 year) roadmap for digital products, illustrating the organization's vision and plans that communicates the ongoing business case for continued investment in digital. Leads initiatives to analyze complex business problems and issues using data from internal and external sources. Shares complex information related to areas of expertise. Interacts with senior management to keep abreast of objectives. Interacts with peers in management / customers / vendors to interpret information and improve cross-functional processes and programs. Builds and enhances relationships with key internal and external contacts. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision.

The successful candidate will be self-directed, highly-engaged, able to navigate through ambiguity and will have demonstrated expertise in digital strategy development & execution to support multi-functional, cross collaborative efforts essential to improving digital member experience and supporting the businesses strategic goals. This will require having strong communication skills to support building and maintaining strong relationships with key business stakeholders.

We need for you to:

Guide the strategic solutions for our member service products and advise the future of our digital experiences.

Coordinate digital feature priorities, technology solutions, and user experiences across product teams, technology partners, design and experience teams.

Create design concepts to help map and conceptualize member experience, capabilities, and user journey flows.

Be a thought leader who defines the value of new digital product capabilities based on customer needs, experience, cost, effort to build, business impact, and strategic innovation opportunities.

Ensure connections between execution conversations and product roadmap are being made.

Simplify complex problems and issues in an easy-to-understand manner.

Understand technical matters outside personal area of expertise, and synthesize for broad discussions.

Some things to expect:

Our team puts ourselves in the shoes of our customers. Be eager and willing to understand the customer journey through our digital self-service products and take ownership for enhancing that experience for our members.

Our team always seeks data to drive our decisions, but we don't always have all the answers or information we'd like. You'll need to be comfortable making recommendations and decisions with imperfect information.

Digital is fast-paced. We are seeking team members who are excited about what's on the horizon of new and improved digital experiences, and are comfortable juggling multiple priorities.

We collaborate across the organization. We need someone who can forge strong, trusted relationships with our business partners, product owners, and developers.

Change is normal in our world. Be comfortable challenging the status quo and influencing others.

We'd like for you to:

Be a self-directed self-starter who is comfortable working with minimal direction and in ambiguous scenarios

Have some background and experience in either consulting or digital product strategy

5 years of digital strategy and/or product management experience delivering large complex programs (e.g., a portfolio of projects)

5 years of experience working closely with experience designers, engineers in custom product development, systems integration, and/or software development

Demonstrated ability to develop a strategic vision and bridge that with the tactical delivery & drive consensus accordingly

Ability to be a great collaborator

Ability to leverage data and formulate it to make decisions & drive actionable insights

Possess a blend of business and technical savvy that includes a big-picture vision and the drive to make the vision a reality

Proven track record in team development and influential leadership

Bachelor's degree

MBA or consulting experience is a plus

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com