Job Details

Customer Service Representative

Company name
Leo's On Chocolate Salon & Spa

Location
San Antonio, TX, United States

Employment Type
Full-Time

Industry
Customer Service, Accounting, Account Management, Administrative, Finance, Call Center, Help Desk

Posted on
Feb 25, 2021

Profile

ABOUT US: 

The team of talented professionals at Leo's On Chocolate Salon & Spa is committed to helping each guest look and feel their best with quality service and an extraordinary experience in a pleasant and friendly atmosphere.


We are looking to hire a Customer Service Representative to join our team and help our valued customers with any queries and also complaints they may have. You will be responsible for a wide range of tasks including responding to emails, speaking on the telephone, processing and or making modification to orders as well as escalating any complaints where necessary.

To excel in this role you will need to be able to remain calm when customers are frustrated and you must be confident in guiding them towards a satisfactory resolution with accuracy and efficiency.  You need to be genuinely enthusiastic about helping people and be able to display patience and empathy at all times. 

Customer feedback is imperative to the success of our business, it is very important that you are able to collect this during your interactions with our customers.  Furthermore you must be confident at troubleshooting and problem solving in order to investigate and resolve customer concerns.

Responsibilities

Responding in a polite and positive manner to all customer inquiries

Conversing with customers over the phone, in person and via email

Dealing with customer complaints and providing solutions in line with company guidelines

Striving for customer satisfaction by going above and beyond in all interactions

Possess and in depth understanding of our products to best answer questions.

Processing / modifying orders and requests

Communicating with colleagues and understanding when to escalate issues when necessary

Requirements

High School Diploma or equivalent

Competent using computers and telephone systems

Experience working in a customer facing environment is a positive

Able to stay calm under pressure and can adapt to changing situations and personalities

Excellent communication skills

Company info

Leo's On Chocolate Salon & Spa

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