The Sales Consultant/Loan Officer is responsible for making outbound calls to existing Portfolio customers to aggressively sell a range of mortgage products in order to meet individual sales goals and company retention goals.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Consistently meet outbound call requirements.
Achieve sales targets and conversion goals.
Analyze existing/current loan information to determine the best refinance options for each client.
Follow up aggressively on unconverted opportunities.
Complete required loan application, understand current underwriting guidelines and regulatory requirements
Strict adherence to call center performance standards including call monitoring, phone productivity and satisfactory customer service.
EDUCATION / EXPERIENCE
To perform this job successfully, an individual must have the following education and/or experience:
High school diploma or equivalent required; Bachelor’s degree preferred.
1 year of successful mortgage Loan Officer experience required.
Required to have an existing license through the Nationwide Mortgage Licensing System (NMLS). Candidates that do not have an existing NMLS license will still be considered if they have mortgage sales experience with a bank that does not license individual employees.
KNOWLEDGE, SKILLS, AND ABILITIES
Must be motivated to aggressively pursue leads, make outbound calls and achieve sales goals
Must have a strong sales focus and persuasive ability with the ability to convert sales leads.
Must have excellent customer service skills and possess strong math aptitude
Excellent communication and phone skills are required
Must have the ability to manage multiple priorities and possess strong analytical and problem solving skills
Must have the ability to work in a fast paced, high volume, and market driven work environment
Must have strong typing skills and be able to navigate through multiple windows while speaking to borrowers on the telephone
Candidates should be open to flexible scheduling options and have the ability to adapt/change as needed
TRAINING / LICENSING REQUIREMENTS
Must be able to meet applicable state licensing requirements as required by PHH. Licensing requirements can include, but are not limited to satisfactory completion of background checks, fingerprinting, credit reports, testing and continuing education. This is in addition to what the company requires upon hire
Background Check Requirements
(Ex: Must meet PHH Corporation’s Background Screening Guidelines)
Behaves as a Leadership Role Model
Builds Strong Working Relationships
Drives and Delivers Exceptional Results
Builds and Motivates a High Performing Team
Must be proficient working in a Windows based environment and demonstrate a working knowledge of Microsoft Office programs
TRAVEL / WORK SCHEDULE
Candidates should be open to flexible scheduling options and have the ability to adapt/change as needed. This may include the ability to work additional hours or alternative shifts in order to meet business needs and essential functions of the job
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Website : http://corporate.phh.com/phoenix.zhtml?c=187859&p=irol-Corporate
PHH Corporation (NYSE: PHH) was founded in 1946 by Duane Peterson, Harley Howell and Richard Heather. For over 60 years, PHH Corporation has helped our clients improve their business through outsourcing. We deliver world-class outsourcing solutions to our clients through our subsidiaries, PHH Mortgage and PHH Arval