Job Details

Associate Director of Financial Aid and Compliance - Graduate amp Professional Student Financial Service

Company name
Azusa Pacific University

Azusa, CA, United States

Employment Type

Finance, Executive, Manager, Customer Service, Education

Posted on
Jun 25, 2020

Valid Through
Oct 08, 2020

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APU is seeking employees who desire to engage in our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ-like character. Working together, employees at APU commit to establishing a university atmosphere that is edifying to God and to one another.

The Associate Director of Graduate and Professional Admissions serves to provide leadership, industry expertise and overarching supervision of specific Program Representatives within the Office of Graduate and Professional Admissions. The primary focus of this position is to support Graduate and Professional Admission’s overall enrollment and revenue goals by providing vision and innovation to prospective students and applicants for one or more programs.

Required Education

Bachelor's Degree required; master's degree preferred.

Required Experience

Four-Seven years of professional experience working with people in a customer service and/or recruiting/sales environment. Previous admissions experience is preferred.

Demonstrated advancement in leadership roles.

Demonstrated ability to use technology to improve efficiency, effectiveness and customer service.

Experience using database systems and data to inform decisions.

Valid CA driver license required.

Primary Duties

Assists with overarching supervision of the recruitment division as part of the Graduate Admissions Leadership Team. Stands in for Associate Director and Director as Needed.

Assists with recruitment project management in the office. This includes information meeting expansion and improvement, Graduate School Fair recruitment oversight, development and maintenance of New Student Welcome Site and admissions recruitment google wiki training site.

Maintains and monitors recruitment office functionality to support the university’s Graduate Enrollment and revenue goals.

Leads and supervises specific Program Representative Team members in the midst of ever-changing technology. This includes hiring, coaching and improving professional development direction etc.

Travels to and attends relevant technical and industry related conferences to keep abreast of current enrollment management technologies and other recruitment/enrollment trends.

Serves as the primary recruitment departmental resource of customer service related issues.

Assists with providing accurate and timely data and partners with the Director and other members of the Admissions leadership staff in data analysis.

Collaborates with the Associate Director and Director of Graduate Recruitment to seek opportunities for effectiveness and efficiency improvements.

Assists with leading the recruitment office division to bring exceptional customer service to all graduate students, staff and academic departments, supporting university enrollment goals.

Serves as a Program Representative to prospective students and applicants for one or more programs.

Regular, punctual attendance as required by the supervisor based on department needs.

Required to work one Saturday commencement event (Winter or Spring) a calendar year.

Committed to a Christ-centered, multicultural community that values diversity.

Support, affirm, and sustain the beliefs, values, and mission of the university in all facets of one's role and through the university's daily living expectations.

Performs other duties as assigned by the supervisor.


Must have exceptional customer service skills, excellent communication and problem solving skills, ability to exercise independent judgement and discretion.

Ability to develop and deliver public presentations.

Office Management and Organizational Skills.

Ability to manage details and follow through.

Must be collaborative and an effective team member and team builder.

Mental Demands

Ability to affirm, support and sustain the identity statements in agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.

Possess a high level of initiative.

Ability to learn, retain and document procedures and policy information.

Ability to cope with regular interruptions.

Physical Demands

Requires repetitive motion and sitting at computer keyboard for extended periods of time.

Hearing and speaking on the telephone.

Meetings may require walking and/or driving to various University locations.

Availability to drive and travel locally and on occasion, nationally. Must be currently licensed to drive in the state of California.

Ability to pull, push, bend, grasp, reach and lift up to 20 lbs.

Ability to climb stairs multiple times in a work day.

Visual Demands

Computer monitor and reading.

Reading/Viewing instructions, documentation and printed application materials in both physical and digital formats.

Ability to drive and travel locally within the community and to other APU facilities.


Pleasant office setting, comfortable temperature.


Proficient in Google Apps, Microsoft Office, Word and Excel.

Familiarity with People Soft preferred.


Grade 12: $63,796-$82,934/annually

Salary will be commensurate with qualifications, experience, and internal equity.

Click below to discover some of the many benefits APU employees enjoy including competitive health care options and a generous tuition discount.

You can learn more about APU by watching the stories of faculty, staff, and alumni as they carry out our mission here:

Azusa Pacific University will conduct a background check on all final candidates, including a DMV check.

Review of applications will begin immediately, and the position will remain open until filled unless otherwise stated. Azusa Pacific University does not discriminate on the basis of race, color, national origin, sex, age, disability, or status as a veteran in any of its policies, practices, or procedures. Women and minorities are encouraged to apply.

Job Location

Azusa, California, United States

Company info

Azusa Pacific University
Website :

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