Tulsa, OK, United States
Accounting, Customer Service
The role of the Specialist
II will be to collect revenues owed from CFS business customers and to assist with initiating basic billing inquiries and disputes based on customer feedback related to their invoices. You will be expected to provide superior customer service to help build a loyal customer base, improve our ability to retain our current customer base, and provide quick responses and resolutions to their concerns for prompt payment receipt. You will be required to educate our customers on the different payment methods available to make their payments timely while explaining the payment terms negotiated as part of their contract agreement and the outlined consequences for failure to adhere to those terms. Conflict resolution and negotiation skills will be utilized on-a-daily basis. These are call-center like activities with quick resolution to outstanding balances. Demonstrates a bias for action and a sense of urgency; sets goals and makes clear commitments to deliver results and meet deadlines; manages conflicting priorities; deals effectively and promptly with problems; maintains momentum and recovers quickly from setbacks.
Receive inbound calls from CenturyLink business customers for collections, payment arrangements, and simple billing inquiry
Meet established collection objectives monthly which will include collecting and managing past due accounts and outstanding invoices for moderate sized customers.
Use various computer systems/screens simultaneously
Build and maintain strong customer rapport
Consult, multi-task, and problem solve with the customer
Perfect the customer experience by providing excellent service on every interaction (phone calls, emails, meetings, conference calls, etc.)
Preparation of monthly collection reports, recommendations, and credit approval decisions on new accounts which will include credit memos and write-off activities
Teamwork and collaboration with Sales Support, Customer Service, Billing Operations, Billing Inquiry, and Accounts Receivable teams in reconciling accounts.
Possess the ability to overcome objections and offer solutions to resolve potential roadblocks during the collection process.
Ability to locate, review, and comprehend the terms of the contractual agreements governing the servicing relationship between the customer and CTL.
Required to work onsite at all times, cannot work remotely
Computer literacy/good typing skills. Advanced profiency in the use of Microsoft Office (excel, outlook & word)
Strong communication skills (written and verbal) preferred
Multi-tasking and problem-solving skills
Good listening skills are necessary for consultative collections and to negotiate solutions that benefit the company and the customer
Outstanding customer service skills
Ability to manage your time wisely to accomplish your daily, weekly, and monthly goals
Bachelor’s degree in Finance, Accounting, or Management (substitution of 4 years of work experience will be allowed for the educational requirement)
Previous call center experience
5 years collections and/or finance related experience
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Nearest Major Market:
Nearest Secondary Market:
Accounts Receivable, Collections, Cyber Security, Sales Support, Call Center, Finance, Security, Sales, Customer Service
Website : http://www.centurylink.com/
CenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network services market by technology industry analyst firms. The Company is a global leader in cloud infrastructure and hosted IT solutions for enterprise customers. CenturyLink provides data, voice and managed services in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers for businesses and consumers. The company also offers advanced entertainment services under the CenturyLink® Prism™ TV and DIRECTV brands. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations.