Academic Advisor

Profile

Academic Advisor

The candidate: Provides guidance and counsel to Medill graduate students responsible for assisting them in making decisions associated with their academic and/or career experiences. Assesses individual situations and circumstances and creates, implements and monitors recommendations that meet student needs. Ensures compliance with all associated policies, rules and regulations. Participates with area/unit senior staff in the conceptualization, development and presentation of materials used in operations. Identifies improvement opportunities in regard to technology that will better enable advising program to achieve its goals and objectives. Reviews processes and recommends changes to incorporate state-of-the-art technology as appropriate into administrative, resource, service, etc. components. Recommends changes and enhancements to leverage technology to best serve the greatest number of students as effectively as possible. Provides customer service oriented, student centered guidance and counsel based on individual circumstances, preferences, etc. and in compliance with all associated policies, rules and regulations. Identifies service improvement opportunities that will enhance guidance/counsel delivered. Creates, updates and maintains state-of-the-art website, social networking site, chat rooms, etc. that describe, highlight and explain resources and services. Incorporates social media and networking into program aspects as appropriate. Strengthens partnerships with internal and external resources and services by defining, promoting and marketing benefits of participation and involvement. Reviews market trends and best practices to recommend future plans to increase program resources, services, value, and participation. Develops plans and arranges programs - meetings, workshops, seminars, trainings, events, company visits, information sessions, career fairs, etc. designed to provide information, promote resources, and to build internal and external relationships. Identifies and obtains external expertise as needed and works with content experts for current and new programs. Analyzes program sessions and interacts with participants for purpose of gaining consumer insight, growing and strengthening program knowledge, and optimizing client satisfaction. Coordinates the collection, analysis & reporting of required information for surveys, review documents, public information documents, etc. Analyzes evaluation data from internal/external participants (students, faculty, employers, etc.) to assist in program development and updates. Implements corrective actions required as a result of surveys or other indicators.

Additional Information

Job ID: 35488

Company info

Northwestern University
633 Clark Street
Evanston
Illinois
United States 60208
Website : http://www.northwestern.edu