IT Specialist User Services

Profile

Lookout is an integrated endpoint-to-cloud security company. Our mission is to secure and empower our digital future in a privacy-focused world where mobility and cloud are essential to all we do for work and play. We enable consumers and employees to protect their data, and to securely stay connected without violating their privacy and trust. Lookout is trusted by millions of consumers, the largest enterprises and government agencies, and partners such as AT&T, Verizon, Vodafone, Microsoft, Google, and Apple. Headquartered in San Francisco, Lookout has offices in Amsterdam, Boston, London, Sydney, Tokyo, Bangalore, Hydrabad, Toronto and Washington, D.C.

About Our Team:

The Corporate IT team at Lookout is here to keep our developers, engineers, and business units running at top efficiency. We keep technology out of the way and look how best to integrate it seamlessly into our day to day life in offices around the globe. From provisioning new equipment, maintaining security controls, or even building out new test environments from scratch in AWS, Corporate IT at Lookout enables our coworkers to do what they do best and leave taming the technology to us.

Key responsibilities:

Deliver amazing customer service and continue to build the brand of “Best in class IT”

Provide first level support for Lookout employees resolving laptop, mobile device, network, and A/V issues

Communicate effectively with both technical and nontechnical users via face-to-face, email, chat, and our helpdesk ticketing system

Provision and deprovision hardware, user accounts, software, and cloud­-based applications such as Okta, G Suite, and Zoom

Troubleshoot issues effectively – know when to use your resources and when to escalate

Assist with account management and purchasing for teams with Lookout

Identify ways to streamline common processes and ensure we maximize value within IT

Assist with other technical projects and tasks as needed

Requirements:

3 years experience in a technical role supporting Windows or macOS systems

Must be customer focused, approachable, and eager to help others

Interested in learning and taking on increasingly complex tasks

Strong organization and task management skills

Able to work independently and within a team environment

Ability to handle multiple tasks and meeting deadlines while maintaining a strong commitment to quality of work

Bonus points:

Familiarity with managing SaaS applications such as Okta, G Suite, Zoom, or Zendesk

Familiarity with Active Directory administration

Familiarity with basic networking concepts and troubleshooting

Familiarity with Jamf, VMWare WorkspaceOne, or other device management platforms.

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Company info

Lookout, Inc.
Website : https://www.lookout.com