Job Details

Patient Service Center Representative II / Saint Joseph Hospital - Lexington KY

Company name
TH Medical.

Lexington, KY, United States

Employment Type

Healthcare, Customer Service

Posted on
Jun 26, 2020

Valid Through
Oct 09, 2020

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Patient Service Center Representative II / Saint Joseph Hospital - Lexington KY','!*!As a part of the Tenet and Catholic Health Initiatives

family, Conifer Health brings 30 years of healthcare industry expertise to

clients in more than 135 local regions nationwide. We help our clients

strengthen their financial and clinical performance, serve their communities

and succeed at the business of healthcare. Conifer Health helps organizations

transition from volume to value-based care, enhance the consumer and patient

healthcare experience and improve quality, cost and access to healthcare. Are

you ready to be part of our solutions? 

Welcome to the company that gives you the resources and incentives to

redefine healthcare services, with a competitive benefits package and

leadership to take your career to the next step!




The Patient Service Center Representative II is responsible

for creating a positive patient experience by accurately and efficiently

handling the day to day operations relating to both Financial Clearance and

Scheduling of a patient.  This includes

adherence to department policies and procedures related to verification of

eligibility/benefits, pre-authorization requirements, available payment

options, financial counseling and other identified financial clearance related

duties in addition to full scheduling duties. 

Upon occasion, the PSC REP II may be only assigned to complex

pre-registration.  The PSC REP II is

expected to develop a thorough understanding of assigned function(s). 




Include the

following. Others may be assigned.


Completes both scheduling functions and registration

functions with the patient for an upcoming visit during one call:

Scheduling:  Responsible for timely scheduling, provide

callers with important information related to their appointment (i.e. Prep

information for test, directions, order management etc.) Financial Clearance: up to and including

verifying patient demographic, insurance information and securing payment of

patients financial liability/performing collection effortsIf assigned to Order Management:  verifies order is complete and matches

scheduled procedure. Includes indexing and exporting physicians orders to

correct account number.

If assigned to complex Pre-Reg:

Collect and verify required patient demographic

and financial data elements, including determining a patient’s financial

responsibility and securing pre-payment for future services/performing

collection efforts Create a complete pre-registration

account for an upcoming inpatient/surgical admissionCompletes all pre-certification

requirements by obtaining authorization from insurer and/or healthcare facility

Other duties as assigned based on departmental needs




To perform this job

successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the

knowledge, skill and/or ability required. Reasonable accommodations may be made

to enable individuals with disabilities to perform the essential functions. 

Ability to work in a production driven

call-center environmentFamiliarity with working with dual

computer monitors (may be required to use dual monitors)Must have basic typing abilityMust have working knowledge of Windows

based computer environmentAbility to multitask in multiple systems

(financial clearance and scheduling) simultaneouslyExtensive multitasking abilityStrong written and verbal communication




Include minimum

education, technical training, and/or experience preferred to perform the job.

Required:  High school diploma or GEDPreferred: Two plus years of college

(two years in a professional, customer service-driven environment may

substitute for two years of college), completion of related medical

certification programPreferred:  Telephone/call center experiencePreferred:  Pre-registration and/or scheduling experiencePreferred:  2-3 years of customer service experience 


The physical demands

described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform

the essential functions.            

Must be able to work in sitting position,

use computer and answer telephoneAbility to travel 


The work environment

characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform

the essential functions.  

Office Work EnvironmentHospital Work Environment','Patient Access','KY-Lexington','','','Full-time','Full-time','Days','Days','','','','','','','2005019104','Patient Service Center Representative II / Saint Joseph Hospital - Lexington KY

Company info

TH Medical.
Website :

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