Head of Global Communications amp Chie of Staff

Profile

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book

Subscribed

THE TEAM

Our growth story is only just beginning and the ZEO Success team (typically known as Human Resources) is critical to ensuring we have the organization and leadership capabilities to drive scale and growth. You will be joining a well respected, strategic and hands on team and you will provide thought leadership and and strategies that will help transform the way Zuora operates from a leadership hierarchy to a team of teams to achieve our vision of a world subscribed.

Join us and make shift happen!

We’re looking for an experienced leader, collaborator, storyteller and communication expert to join our ZEO Success, Human Resources team to head Internal Communications for Zuora. In this highly visible position, you will play a critical role in the architecture of this global communication network and drive its execution to power up our ability to act with speed as we scale.

Based in San Francisco or Redwood City, CA, but currently remote, this is a hands-on, high-profile, global role that will partner across the company, from our CEO and executive team to Marketing, Human Resources and senior leaders in various locations. This role is ideal for a leader who thrives in a fast-moving and highly collaborative environment, and who is committed to delivering an exceptional portfolio of internal communications.

WHAT YOU’LL ACHIEVE

Define and drive the company’s employee communications strategy in alignment with the

Human Resources

team, our CEO, Chief Diversity Officer and other comms leaders (Exec Comms, PR, Social Media).

Provide strategic counsel to senior leaders to ensure they have a unified approach in sharing our strategy and goals consistently throughout all of their functions.

Integrate and drive

c

ommunications and reporting to the business on HR’s vision, strategy and plans, including strategic decks reporting quarterly accomplishments, and goal management to the Executive team and the Board.

Inspire, engage and align Zuora’s global employee community around the company's vision, strategy, and objectives while amplifying our culture.

Partner with the CEO and PR team to channel the CEO’s voice in written form and create internal storytelling and business update opportunities.

Lead strategic initiatives or enterprise projects by partnering with multiple stakeholders to create and implement effective change management and communication plans.

Create new and evolve existing communication channels and cadence to ensure an optimal mix of top-down, sideways and bottoms-up communication, including the corporate intranet; global employee kick-offs, and company All Hands events.

Oversee, generate and/or edit written and visual content and messaging for these channels, including organizational announcements, events, executive communications -- to drive collaboration, alignment, execution and overall engagement across our employee community.

Manage our regular engagement survey as a key bridge from leadership to the rest of the organization, gathering insights and driving action to continuously improve employee engagement across the company.

Manage a small team and be a cross functional influencer.

Create and drive adoption of an editorial calendar for all events in HR and across Zuora.

WHAT YOU’LL NEED TO BE SUCCESSFUL

Creativity and vision: You’ve built innovative and unique communications programs that drive business outcomes and inspire employees. You’re innovative and scrappy, and take pride in your ability to make something out of nothing.

Great people skills: You know the “how” is as important as the “what” and you’re known for building strong relationships up, down and across organizations.

Strategic acumen: You see the big picture and you’re able to counsel and connect dots for leadership, business partners and employees. You understand how to drive culture and shape the employee experience.

Ability to distill key messages: and present them in a compelling and visually interesting way

You thrive in a fast paced, ever changing environment because you see it as an opportunity to learn, grow and build something great together.

You’ll be as comfortable with long term strategic planning as you are with addressing urgent issues to deadlines.

You have experience creating and executing communications strategies and plans

including the launch of new talent management processes, Social Impact and Inclusion and Diversity programs.

8 years of employee communications experience, including managing people

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200 ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work.

In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit

www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Company info

Zuora Inc.
Website : http://www.zuora.com