ManTech International Corporation.
Currently, ManTech is seeking a motivated, career and customer oriented Lead Customer Success Manager (CSM) to join our team in the Reston VA area to provide unparalleled support to our customer and to begin an exciting and rewarding career within ManTech.
The Lead Customer Success Manager (CSM) serves as a liaison and advocate for ManTech and ManTech’s customers participating in our CDM solutions. The Lead CSM combines their technical knowledge of our CDM cybersecurity services with customer mission and business process, security, and technical needs, to lead a team of customer success managers, ensuring a successful CDM solution integration. The Lead CSM resource is knowledgeable of the various CDM solutions and their capabilities and constraints, as well as the scope of contract requirements and limitations.
Responsibilities include, but are not limited to:
Leading a team of customer success managers, serving as an escalation point to prioritize and deconflict needs of internal and external customers
Build and maintain direct relationships with key POCs and resources within each Agency
Establish and maintain lines of communication between Agency technical, business, and security resources and the ManTech project team
Drive improvements in the adoption of managed security services within ManTech’s Agency customer base
Gain visibility into Agency IT and mission priorities and help advise ManTech on Agency needs and constraints
Hold regular status meetings and exchanges with Agency and ManTech personnel to drive communications between all parties
Act as an escalation point for Agency service issues, incidents, and problems within the ManTech shared services operations team
Ensures customers have a good understanding of how our managed services platform works & how it can enhance their ISCM strategy.
Should be comfortable talking with customers about migration and adoption challenges and concerns.
A Bachelor's degree preferred
Minimum 5 years of experience in a client-facing position
Knowledge and experience with cybersecurity industry and government programs, policies, and strategies
Experience balancing the demands of multiple clients simultaneously
Exceptional customer focus and bias for action
Candidates must have excellent oral and written communication skills
Ability to manage multiple tasks and projects in a fast-moving environments
12 to 15 years with BS/BA
Years of Experience
For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies.
ManTech International Corporation.
Website : http://www.mantech.com/
ManTech International Corporation provides technologies and solutions for mission-critical national security programs in the United States and internationally. It offers cyber warfare and cyber defense security solutions and services, such as identifying and neutralizing external cyber attacks; engineering tailored defensive security solutions and controls; managing security operations centers; developing robust insider threat detection programs; and creating enterprise vulnerability management programs. The company also provides information technology (IT) modernization and sustainment services that designs, develops, deploys, modernizes, operates, and maintains IT systems and infrastructure; intelligence/counterintelligence solutions and support; systems engineering; and healthcare analytics, and IT solutions that encompasses health information sharing and clinical analytic solutions. ManTech International Corporation serves the United States federal government intelligence, military, space, civilian agencies, state and local governments, and commercial customers. The company was founded in 1968 and is based in Fairfax, Virginia.