Associate Director Virtual Care Offering Digital Customer

Profile

Best Buy

We believe that our company’s success depends on the passion and creativity of our amazing employees. To create environments in which our people can fully thrive, we turn to our guiding behaviors: Be human. Make it real. Think about tomorrow.

These set the tone for Best Buy, along with our Rallying Cry: Let’s talk about what’s possible.

Our supportive leaders collaborate with their teams through ongoing feedback and two-way dialogue to maintain a culture continual learning. All these factors combine to create an unbeatable experience for both customers and employees. If you like to have fun while you work, build confidence and grow your career, you’ll fit right in.

The Virtual Care Offering Associate Director will develop and execute the strategy within Offer Management for Digital Customer Engagement. The Offering Associate Director is ultimately responsible for identifying offer components that will enhance and enable the overarching Offering; specifically focusing on opportunities to effectively leverage digital experiences to engage with customers & providers. They will play a critical role within offer development and will represent the voice of the customer, identify and design new opportunities, prioritize offer components and perform competitive landscape assessments.

This leader will also be responsible for working collaboratively with our Digital & Technology partners along with Operations, Marketing and Finance teams to effectively manage the offer roadmap and budget while ensuring a product/market fit for our offer(s) and customers. This person will have demonstrated success, and be an expert, in product or offer development with a strong understanding of Virtual Care digital tools & platforms, Apps, and voice skills.

What will you do?

Identifying Opportunities

Work with the Customer Office and Sales teams to identify the customer need(s) that each offer component will serve and clearly define and articulate the product/market fit based on customer feedback, market research and analysis

Be an established category market expert in Virtual Care products & services, including a deep understanding of the competition

Partner closely with Offering Management colleagues throughout strategy development and execution to ensure a cohesive end-to-end user experience and support of the offering business model

Definition of Offering Components

Develop a strategy for offer components, specifically focusing on opportunities that leverage Apps, Voice, Platform and/or Digital Tool(s), based on offering strategy

Prioritization of offering components, within the offering roadmap, and partnering with Digital & Technology, Customer Office and Operations teams to build out customer journey(s), cost implications and time-to-market trade-offs

Partner Relationship and Performance Management

Establish and share offer component criteria by which the cross-functional team can adequately evaluate partners and capabilities

Develop strong working relationships with internal and external partners, fostering long-term strategic partnerships

Cross-Functional Leadership

Influence without authority and manage upward and across peer groups

Collaborate in in-person and remote work environments across multiple teams and levels

Minimum Requirements:

8 years experience with bringing Virtual Care or Digital Health solutions to market

5 years partner management and negotiation

5 years cross-functional leadership and collaboration

Preferred Qualifications:

Product or offer development with a strong understanding of Virtual Care digital tools & platforms, Apps, and voice skills

Demonstrated ability to lead and influence people, including without direct authority

Proven financial acumen, with the ability to manage budgeting processes

Excellent communication skills, including a proven history of relationship building, diplomacy, and negotiation used to direct, persuade, and influence others

Demonstrated ability to problem solve complex issues and develop creative solutions

Ability to thrive in a highly dynamic, time sensitive, and collaborative environment

High degree of comfort with ambiguity

Company info

Best Buy
Website : http://www.bestbuy.com