Job Details

Manager Logistics Services

Company name
Apple Inc.

Austin, TX

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Manager, Logistics Services




Manager, Logistics Services

Job Number: 113208874

Austin, Texas, United States

Posted: 09-Nov-2017

Weekly Hours: 40.00

Job Summary

The Logistics Services leader will manage a team of analysts that monitor and assess risk of Apple deliveries across the transportation network. The main objective is to develop and enable strategies that ensure timely and accurate management of the customer experience across product deliveries and returns. Execution of these strategies includes establishing, measuring, and managing to applicable key performance indicators with logistics service providers, Apple’s vendors, and internal Apple functions to ensure the timely, efficient flow of product for Apple’s customer base. This leader will report to the Director of Americas Logistics.

Key Qualifications

Team player who achieves results in a cooperative manner

5 years of experience in logistics management with a focus on logistics execution preferably in the consumer electronics-high tech arena

Excellent people management and talent development skills.

Self-starter who can cut through ambiguity

Highly motivated to excel with an intrinsic drive for continuous improvement

A natural problem solver who faces challenges head on with confidence and enthusiasm

Strong cross collaboration experience

Willing to take risks and make decisions with imperfect information

Effective and professional communicator

Strong tactical execution, executive presentation, and financial analysis skills

Proven experience providing coaching, feedback, and developmental opportunities and building effective teams

Strong focus on planning and effective change management skills Description

•Manage the logistics service organization responsible for delivery execution, track and trace and claims management.

•Develop a solid talent acquisition strategy; training and mentoring strategy to boost Apple’s logistics bench strength.

•Mentoring and coaching team leaders to ensure superior execution

•Ensure that Apple’s Service Levels regarding data quality and carrier performance are met or exceeded (customer satisfaction, quality, speed, cost, innovation)

•Development and execution of appropriate SOP’s in Americas transportation network.

•Tactical management of critical delivery events to ensure cost optimal, on time delivery service.

•Establishing and fostering executive relationships and securing buy-in for joint initiatives

•Providing clear and effective executive updates on service, cost and innovation

•Establishing quality control programs with goal of driving efficiency in the logistics network

•Participating in annual capital planning process to ensure that logistics initiatives are championed, resourced and aligned with overall corporate strategies

•Contributing to development of annual and 3-year logistics strategy


Bachelors degree in a related field. MBA a plus.

Six Sigma, Lean or other continuous improvement program certification-experience

Additional Requirements

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Company info

Apple Inc.
Website :

Company Profile
Apple designs and creates iPod and iTunes, Mac laptop and desktop computers, the OS X operating system, and the revolutionary iPhone and iPad.

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