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Job Details

Front Desk Agent

Company name
Evolution Hospitality

Dallas, TX, United States

Employment Type


Posted on
Oct 03,2019

Valid Through
Jan 16,2020

Apply for this job



The Opportunity

We are currently looking for a Front Desk Agent to join our team.

As a Front Desk Agent, you’ll be responsible for providing the highest level of service possible in an efficient, courteous and professional manner.

Job Responsibilities

Key responsibilities of a Front Desk Agent include:

Checking guests in and out of the hotel in a efficient, courteous and professional manner

Ensuring that special requests are noted and fulfilled

Communicating with all departments regarding in house VIPs and any special requests/needs

Promoting and selling special hotel programs, special rate packages and upgrades when appropriate

Interacting with hotel associates in a professional manner, assisting other departments with necessary information

Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.

Managing and resolving all guest complaints and compliments in a professional and courteous manner

Listening and responding to guest inquiries using a positive, clear speaking voice

Maintaining an up to date working knowledge of all property amenities as well as any special events

Job Requirements

The ideal Front Desk Agent candidate will have at least one year of Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction.

The minimum qualifications for this position are:

High school degree or equivalent

Strong computer skills

Pleasant telephone demeanor

Ability to handle stressful situations in a calm, professional manner

Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice

Must have the ability to work a varied schedule that may include evenings, nights, and weekends

An Equal Opportunity Employer

About Evolution Hospitality

Headquartered in Orange County, CA, Evolution Hospitality is one of the top privately-owned hotel management companies in the US. Evolution Hospitality has a well-defined vision, a strong sense of values and guiding principles, and a long-range, quality-minded approach to business. From unassuming beginnings with a single property, today Evolution Hospitality is recognized as a first-class operator of hotels.

We are proud to offer candidates a dynamic career, personal growth, a strong tradition of mutual trust, integrity and an opportunity to make an impact on the business. Simply put, it means that it feels a bit different to work here. We are universally driven by our fundamental values and beliefs. At Evolution Hospitality, all associates are selected and evaluated on two criteria equally: results and culture. Honesty and humility are equally important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. Superstars are those individuals that not only create value for the company but also genuinely embrace and live Evolution Hospitality’s unique culture.

Are you ready to evolve? If you are interested in establishing a solid career and taking giant strides in personal growth, Evolution Hospitality is just the family you’re looking for.

Apply Now

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Company info

Evolution Hospitality

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