Crew Processing Analyst

Profile

Crew Processing Analyst

The candidate will handle a large volume of incoming requests based on specific market needs. Maintain the SLA and productivity within set parameters. Prepare responses that conform to applicable policies, governing style, and format. Triage and review incoming material and independently determine the need for assembly and preparation of an escalation. Respond to process and policy questions from external partners and internal parties. Identify legal deficiencies of the legal processes and inquiries or policy description and notify and assist appropriate workflow lead and or counsel. Conduct relevant research and use data to support escalations and business cases. Provide support to workflow lead as needed, including record maintenance and metrics. Any other duties deemed appropriate by Accenture. Should have a High School Diploma or GED Equivalent, and 2+ years of customer service experience in an office setting and/or tech industry environment. Should preferably have a Bachelor’s degree. Should have 2+ years of experience as a legal assistant or paralegal in a law firm or corporate policy or legal department. Experience with various computer systems, internet technology, and software PC, Mac, MS Office, Confluence, Google Suite, and working at a tech company or with tech clients are plus. Must be able to speak English and Portuguese fluently.

Additional Information

Job ID: R00090686

Company info

Accenture.
1501 South MoPac Expressway Ste 300
Austin
Texas
United States 78746
Website : https://www.accenture.com