Site Support Specialist

Profile

Site Support Specialist

The candidate responsibilities include providing 1st and 2nd level technology support for attorneys and staff in our Austin office on a variety of hardware and software. As part of a Regional support team, provide technology support for other offices in the region including travel to these locations as needed. The candidate will participate in firm and department technology initiatives as needed. Windows OS and application software installation, repair, and support. Imaging, deployment and support of desktops, laptops and peripherals including user profile provisioning. Hardware installation, repair and support including printers, conference room A/V equipment, wireless access points and server room equipment. Keeps accurate inventory of supported offices’ equipment. Troubleshooting network connectivity from desktop and laptop computers. Mobile device setup and support. Telephone administration, setup and support. Including moves/adds/changes. Provide excellent customer service and practice total contact ownership from acknowledgement to closure. Document problem description and resolution using ITSM system. Participate in ticket creation, escalation and follow-up. Keep current on firm needs with regular communication with Office Administrator; be proactive in identifying technology solutions and preventing potential problems; act as the local office liaison and end-user advocate as it relates to technology. Work with other technology department teams including Help Desk, Applications team and Infrastructure team. Consistently act in support of overall firm and department initiatives, goals and objectives. Should have Four-year degree from an accredited college or university or equivalent work experience. must have 2+ years of experience in a technical support position. Law firm experience is a major plus. Should have working knowledge of Dell and Lenovo laptops and desktops, Microsoft Windows OS, Microsoft Office Suite, Document Management System, Mobile devices.

Company info

Ogletree, Deakins, Nash, Smoak & Stewart, P.C.
301 Congress Avenue Suite 1150
Austin
Texas
United States 78701
Website : https://ogletree.com