Communication and Training Manager Privacy R-002253

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Job Summary:

Through its administration of the Information Privacy and Protection Program, the Data Privacy and Protection Office (“Office”) furthers FINRA’s commitment to the integrity, security, and privacy of its regulatory efforts. Under general guidance of the Senior Director and Counsel, Data Privacy, this position is responsible for all privacy publications and courses, ensuring that those effectively convey the principles and requirements of the information Privacy and Protection policies and program to all constituents performing work on FINRA’s behalf in regulatory and non-regulatory capacities within all FINRA departments and lines of business, and that such materials are reasonably designed to meet the expectations of FINRA’s Executive Management, SEC, firms, and investors. The position responds to general policy inquiries, manages the privacy metrics measuring effectiveness of the program, and supports department requirements with respect to training and communicating changes in policies and practices.

Essential Job Functions:

Information Privacy and Protection (IPP) program Communication

• Develops, plans and executes all of the Office’s communications intended to raise employee awareness of expectations under FINRA’s IPP program. With a focus on driving consistent application of the IPP policy across FINRA departments, ensures that communications effectively convey common principles and mandates, and as needed, address special requirements pertaining to particular departments.  Independently researches applicable content, presents outlines/drafts for review, coordinates feedback and production of finalized communications.
• Acts as the project manager for the annual review and updating of the IPP program policies, its supplemental policies and procedures and interpretive documents. Independently identifies and recommends necessary revisions, performs the editorial review and ensures timely publishing.
• Responsible for the design and content development of all published media associated with the IPP program. Expertly manages the Data Privacy site on FINRA’s intranet partnering effectively with the web services team to achieve creative and dynamic solutions. Funnels mass communications through Corporate Communications to filter for FINRA corporate brand, sensitivities, and overall consistency across departments.
• Keeps current on events involving or impacting the IPP program.  Applies advanced knowledge of the IPP policies and excellent written skill by independently identifying solutions to address those events; offers creative options for the conveyance of such to FINRA employees.
• May serve as a senior writer and editor for speeches and talking points for appearances made by the Data Privacy office.

Data Privacy and Protection Training

• Independently manages periodic risk assessments and bench-marking of the overall data privacy program. Advises the Senior Director and Counsel, Privacy based on industry best practice concerning the goals and objectives for all aspects of FINRA’s privacy training program including awareness builders and campaigns, ensuring those highlight critical elements of the IPP policy and best practices.
• Independently performs regular review and updating of all course and awareness materials. With a focus on driving consistent application of the IPP policy, ensures that such materials effectively convey common principles and mandates. Where appropriate, customizes materials to address the program elements applicable only to particular departments.  In response to issues impacting FINRA’s IPP program, independently identifies and presents enhancements for affected course materials.
• Ensures accurate tracking of all mandatory privacy training and certification requirements. Reports regularly on the compliance of such to senior management. Reports on completion rates and feedback from satisfaction surveys.
• Attends and participates as a speaker at live training events and webinars conducted by the Office with FINRA departments, responsible for communicating overview of privacy program and introducing policy updates.
• Responsible for management of the vendor relationship with the educational compliance software provider(s) used by the Office and vetting of new vendors over time to keep training formats fresh.

Advisory

• Independently provides verbal and written responses concerning general IPP policy matters at varying levels of complexity.
• Manages the Data Privacy office operating documents and works with other Data Privacy staff to identify new areas of risk and mitigation approaches to include training and communications.
• Independently identifies scenarios appropriate for training opportunities or aspects of the IPP policies requiring clarification.

Other Responsibilities:

• Available as needed, to provide proofreading of the Office’s formal communications.

Education/Experience Requirements:

• Bachelor’s degree and minimum of seven years of experience in a privacy or compliance department with an emphasis on corporate communications and training, or equivalent combination of education and experience.
• Expertise and experience in formal legal or business drafting is a plus.
• Experience in a project management or similar role in a corporate setting a plus.
• High level of clear and concise oral and written communication skills are mandatory.
• Ability to work under pressure, meet deadlines, and juggle multiple tasks efficiently and accurately.
• Excellent time management skills including the ability to set and work towards deadlines.
• Effective communicator with excellent interpersonal skills and the ability to communicate with staff at all levels.
• Ability to quickly learn and interpret policies and procedures into effective learning communications.
• Critical thinking with excellent research and analytical skills.
• Proven ability to work independently with minimal supervision.
• Experience handling sensitive or confidential information.
• Proficiency in MS Office Suite products (including Word, Outlook, Excel and PowerPoint).
• CIPP/US or CIPM preferred, will be sponsored if needed.
• Membership in a privacy industry association will be provided.

Working Conditions:

• Standard office environment. Must use a desktop computer on a daily basis.
• Occasional travel may be required. 
• Extended hours may be required.

Company info

FINRA.