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Job Details

Intake Director

Company name
Wright & Gray Injury Lawyers

New Orleans, LA, United States

Employment Type

Sales, Customer Service, Legal

Posted on
Sep 09, 2021


Do you bring passion to your jobs? Do you love talking to prospective clients and generating new business? Do you thrive on earning incentive compensation for generating the business you bring in? If you do, Wright & Gray has an opportunity for you!

We are currently seeking a smart and determined intake specialist to join our growing team. 

Job Title: Intake Director

Type of Position: FULL TIME 


Job Description:

The role of the Intake Specialist is vital to the success of Wright & Gray This role is on the front line personally speaking to people coming to us for help at a time in which they are most vulnerable and need legal assistance. “I have been injured in a car accident – how do I get to work?” “How do I get my kids to school?” That’s where you fit in.


In this role, we will train you to use your top-notch sales & customer service skills to understand their case and qualify whether it is a situation that merits the help of our firm. You will be the front-line team member who will best understand their injury and details, as well as being the first to help them. Your success is ultimately measured by your ability to turn those qualified prospective clients into signed clients. You will enjoy the ultimate measure of success in this role if you can convert 95% of qualified prospective clients into retained clients.


Core duties and responsibilities include the following. Other duties may be assigned.

  • Answer inbound calls, emails, and chats from potential clients
  • Convert 95% of qualified leads into retained clients by using your sales skills to build rapport with callers and explaining the value that Wright & Gray  provides to their clients
  • Earn incentive compensation in addition to a competitive base salary
  • Probe caller for the details of their injury in a courteous and efficient manner
  • Make a great and lasting impression on clients and potential clients
  • Follow-up with callers in a consistent and respectful manner
  • Update client records with accurate, thorough, and timely information & notes
  • Refer clients with non-personal injury cases to partner law firms



  • Customer service experience preferred
  • Sales experience preferred
  • Empathetic, caring and persuasive communication skills
  • Excellent written and oral skills
  • Fluency in the use of computer systems including email programs, internet usage, customer relationship management systems and proven ability to apply computer skills to new systems
  • Legal industry background preferred
  • Excellent organizational skills
  • Spanish fluency highly desirable


What We Offer:

  • Medical, Dental, Vision and Pet Insurance
  • Company-paid Life Insurance and AD&D Coverage, Voluntary Life Insurance
  • Short-term and Long-term Disability
  • Employee Assistance and Travel Assistance Programs
  • Health FSA and Dependent Care FSA
  • Paid Time Off, Paid Sick Time, Paid Holidays
  • Fully-paid parking
  • Monthly Bonus Incentives
  • Remote positions available


About W&G

Wright & Gray Injury Lawyers is a fast growing and dynamic personal injury law firm located in downtown New Orleans, Louisiana. Specializing in all types of accident claims, including automobile, motorcycle, bicycle, Uber/Lyft, or trucking accidents, slip and falls, dog bites, construction accidents and other wrongful conduct, the attorneys at Wright & Gray have recovered over a millions dollars for their clients' personal injury and wrongful death claims caused by the negligence of a third party.


REQUIRED: Resume, References, Pay Expectation

Company info

Wright & Gray Injury Lawyers

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