Job Details

Customer Service Representative

Company name

Tampa, FL

Apply for this job

2 hit(s)  


Customer Service Representative','1802570','Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses exclusively on providing government-sponsored managed care services through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans to families, children, seniors and individuals with complex medical needs. The company serves approximately 4.4 million members nationwide as of Dec. 31, 2017. WellCare is a Fortune 500 company that employs nearly 9,000 associates across the country and was ranked a ''World's Most Admired Company'' in 2018 by Fortune magazine. For more information about WellCare, please visit the company's website at EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, sex, age forty (40) and over, disability, veteran status, or national origin.','!*!Responds to member and provider inquiries (phone, written or walk in) regarding all aspects of WellCare business, including claims, in a professional, timely, accurate and caring manner while consistently meeting all guidelines.

Essential Functions:

Responds to member, provider and other inquiries via telephone, correspondence or lobby walk-in while meeting all corporate guidelines and performance standards.

Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified.

Records, investigates and resolves member complaints as detailed in the Grievance Procedure narrative.

Assists in the education of new members and in the re-education of existing members regarding health plan procedures.

Logs, tracks and appropriately documents all issues utilizing on-line systems and procedures, and in accordance with all applicable guidelines and requirements.

Makes decisions that are consistent with the concept of a win-win-win for members, associates and WellCare.

Demonstrates based behaviors such as initiative, accountability and value.

Performs skills necessary to create a high-quality customer experience, as reflected through acceptable C-Sat scores, quality monitors and member feedback.','!*!

Education:  High School Diploma                       

Experience:  6 months to 1 year practical work experience

Previous experience in a call center or customer service environment (preferred)

Licenses/Certifications:  Customer service, quality or training certifications (preferred)

Special Skills (e.g. 2nd language): 

Strong written and verbal communication skills and an ability to work with people from diverse backgrounds

Ability to multi-task, good organizational and time management skills

Ability to act on feedback provided by showing ownership of his or her own development

Ability to read, analyze, and interpret verbal and written instructions

Ability to write business correspondence

Ability to effectively present information and respond to questions from members

Ability to define problems, collect data, establish facts and draw valid conclusions

Seeks to build trust, respect and credibility with all partners through full, honest, consistent, and coordinated communication

Technical Skills/Requirements: 

Knowledge of email systems such as Microsoft Outlook sufficient to communicate with both internal and external contacts

Knowledge of Word and/or Excel sufficient to enter data','US-FL-Tampa','5519 W. Idlewild','','Tampa','33634','','','No','No','Customer Service Representative

Company info

Website :

Company Profile
WellCare Health Plans, Inc. focuses exclusively on providing government-sponsored managed care services, primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans, to families, children, seniors and individuals with complex medical needs. The company served approximately 3.8 million members nationwide as of Sept. 30, 2015. For more information about WellCare, please review our website and view the company’s videos. WellCare has developed a full complement of expertise in three major areas of government-sponsored health care…. Medicaid, Medicare Advantage and Medicare Prescription Drug Plans. Leveraging our expertise for our members' benefit is a key part of the value we bring to our members. WellCare focuses on those members who are dually eligible for both Medicaid and Medicare. This is an area of specialization that many other health plans simply do not have. We are committed to continually improving the quality of care and service that we provide to our members. We help our members access the right care at the right time in the appropriate setting. For some members, this includes the use of coordinated care teams and community partnerships. And we’re focused on government customers and use a disciplined approach to ensure a competitive cost structure.

Similar Jobs:
Sr. Client Service Representative
Location : Largo, FL
Job purpose This is a senior position responsible for, at sites with 5+ associates, training Client Service Representatives, providing backup at member sites as needed, processing all release of medical records information request...
Vitamin/HBA Clerk
Location : Palm Harbor, FL
Job Introduction\nIs helping people discover the benefits of supplements and vitamins your desire? Do you enjoy educating and coaching people to a healthier lifestyle? Do you have a passion for delivering an extraordinary customer...
Customer Service Associate II Checks
Location : Saint Petersburg, FL
Position Responsibilities\\Requirements: Are you looking for a challenging and rewarding career with opportunity for growth? Look no more, The FIS Saint Petersburg Call Center has your career. We offer PAID training, full benefi...
The number of jobs listed on EmploymentCrossing is great. I appreciate the efforts that are taken to ensure the accuracy and validity of all jobs.
Richard S - Baltimore, MD
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
EmploymentCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
EmploymentCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 EmploymentCrossing - All rights reserved. 168