Job Details

Assistant Store Manager

Company name
Pep Boys

Location
Southaven, MS

Apply for this job






20 hit(s)  

Profile

Overview

Auto Plus is a major U.S.-based distributor of automotive aftermarket parts. Since 1921, Pep Boys has been one of the nation's leading automotive aftermarket chains with over 7,500 service bays in over 800 locations in 35 states and Puerto Rico. Together, the united organization, Auto Plus Pep Boys, has over 21,000 associates in more than 20 distribution centers and over 1,000 corporate locations. In addition, the company supports more than 530 independently-owned stores and over 2,400 independently-owned service centers across the nation. Auto Plus Pep Boys is owned by Icahn Enterprises L.P. (Icahn Enterprises; NASDAQ: IEP).

Position Summary

Support the service and tire team under the direction of the Manager, StoreService. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards. This position has been designated as a safety-sensitive position.

Duties & Responsibilities

Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.

Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.

Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.

Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisor on their customer interactions.

Assist the Store Manager of Service in training and coaching service selling associates on Pep Boys Customer Care Process, Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed.

Assist in monitoring the shop productivity, work-flow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.

Effectively communicates with all store associates, management, and customers.

In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.

Key holder and responsible for basic and detailed opening and closing responsibilities.

Other duties as assigned.

Knowledge, Skills, and Abilities

High school diploma or equivalent required.

One year of experience in automotive service environment.

Valid Driver's License .

Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

Acted as a work lead or supervisor previously.

Ability to exercise judgment and to work independently.

Strong customer service skills.

Ability to handle difficult customer situations.

Comfortable utilizing up-sell techniques.

Strong cash handling skills, including the use of POS systems.

Strong verbal communication skills.

Demonstrated consistency, accuracy and follow-through.

Ability to work Days, Nights, Holidays and Weekends.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

Frequent standing and walking for long periods of time.

Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

Climb up and down ladders to retrieve and stock merchandise.

Communicate effectively in person, by telephone, or by using telecommunications equipment.

Enters and locates information on computer.

Presents information to small and large groups.

Visually verifies information, often in small print.

Safely operates a motor vehicle.

Job Requirements

Company info

Pep Boys
Website : http://www.pepboys.com

Company Profile
In 1921, four Navy buddies pooled together $800 to open a single auto parts supply store in Philadelphia. This venture would go on to become the multi-billion dollar nationwide retails and service chain that is known as Pep Boys today. With over 800 stores across the U.S. and Puerto Rico, the Company has come a long way from its humble beginnings.

Similar Jobs:
General Summary: As a Family Dollar Assistant Store Manager you will responsible for providing exceptional service to our customers. A key priority includes assisting the Store Manager in the daily operation of the store. Under th...
Pets Hotel Manager
location Memphis, TN
Job Description PETS HOTEL MANAGER ABOUT OUR PETS HOTEL: Pets are family members and we know it’s not always easy for them to be away from their parents! That's why it's important that we provide a safe, fun and reliable home away...
Shift Manager (West Memphis)
location West Memphis, AR
Drive your Future! Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of custo...
I found a new job! Thanks for your help.
Thomas B - ,
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
EmploymentCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
EmploymentCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 EmploymentCrossing - All rights reserved. 169