Job Details

Associate Employee Installation Specialist - Work From Home

Company name
UnitedHealth Group

Wausau, WI, United States

Employment Type

Work At Home, Bluecollar

Posted on
Jan 13, 2022

Valid Through
Apr 28, 2022


Associate Employee Installation Specialist - Work From Home','2039128','!*!If you are located within Wausau, WI, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. 

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.SM

The Associate Employer Installation Specialist will be responsible for the installation of assigned accounts, including, but not limited to: structure building and billing set up, structure revisions, researching and resolving structure issues, database loading, and preparation of plan materials such as administrative documents and customer education materials. This position is also responsible for overall employer contract loading using various databases and/or source documents.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 4:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 115 W. Wausau Ave. Wausau, WI 54401. Training will be conducted virtually from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

Performs final review of input table and ID card output for quality, accuracy and adherence to job specifications, reports problems.

Coordinates work activities between ID Card Support and Enrollment/Eligibility to ensure all tasks are completed prior to ordering cards for new groups. Orders ID cards for new groups and submits ID Card Order Notification (BD1128A).

Makes recommendations for workflow process improvements, reduction of rework and related expense.

Supports creation and implementation of new or revised quality and workflow standards.

Effectively communicates issues with sensitivity to diverse audiences and follows documented escalation procedures.

Produces customer reports from WC3 that are related to ID card production.

Manages ID card inserts and stickers/labels (Other Insurance, customer communications, announcements), including print production, shipping and vendor notification.

Reviews work orders for changes relating to ID cards.

Completes audit of reject reports in WC3.

Submits SRQs (special handling requests) for bulk shipments for new and renewal groups.

Manages data files for test output and completes regression testing as needed.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

','!*!Required Qualifications:

High school diploma / GED (or higher) OR 10 years of experience

6 months experience working in a team environment to solve problems or work on projects

Experience with Microsoft Office software applications including Microsoft Word (creating, editing, saving and sharing documents), Microsoft Excel (creating, saving, editing, sharing files, using formulas) and Microsoft Outlook (creating rules and using calendar, creating, copying, editing, saving and sending correspondence)

Preferred Qualifications:

6 months of experience working with CPS/BWAA

Experience with IT concepts and terminology

Experience with related software applications and related tools

Soft Skills:

Ability to be flexible and work in a constantly changing environment

Self-directed and the ability to prioritize caseloads based on business and customer need

Telecommuting Requirements:

Reside within Wausau, WI

Required to have a dedicated work area established that is separated from other living areas and provides information privacy

Ability to keep all company sensitive documents secure (if applicable)

Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible.

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, UnitedHealthcare, Optum, health care, office, phone support, customer service, billing, training class, now hiring, jobs, career, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO

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Company info

UnitedHealth Group
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