Manager Of Client Operations Services amp Lpm Infrastructure

Profile

Manager of Client Operations Services & LPM Infrastructure

The candidate develops and maintains the technology infrastructure that enables (a) the Client Operations Services & LPM (“LPM”) team to provide efficient and innovative support to the firm’s clients and practice groups and (b) team leadership to manage the LPM team’s operations and KPIs. Regularly consults with members of the LPM team to understand the evolving business needs of firm clients and practice groups. Proposes solutions that address client and/or practice group use cases raised by team members. Shares and encourages the adoption of templates and consistent processes. Collaborates with team leadership to develop tools that support the management of team operations and KPIs. Recommends projects to team leadership that position the LPM team for optimal use of firm technology and data. Regularly reviews existing tools to identify opportunities to enhance the efficiency and effectiveness of the team’s operations. Manages LPM team’s active and pending projects list and manages information flow to key LPM team stakeholders at all levels. Escalates issues as they emerge and works to identify business as well as technical implications. Positions team leadership to make decisions. Collaborates with firm technology counterparts on projects that benefit or otherwise impact the LPM team. Maintains a working understanding of all infrastructure used by the LPM team, recommending optimal configuration for and flagging potential issues with such technologies. Leads development of cross-department tool initiatives that facilitate LPM team objectives. Ensures that LPM team data and related projects align with firm’s data governance policies and procedures. Communicates LPM team data priorities to appropriate firm stakeholders. Develops and maintains expertise in firm technology resources used in the ordinary course by the LPM team. Owns LPM team definitions of firm metrics and advises team members in accurate use of metrics in reporting and analyses. Develops and delivers training curriculum to new LPM team hires on LPM and firm tools, technology and metrics. Inventories all firm, client and third-party tools being used by LPM team and develops recommendations and best practices for the use of such tools. Upon request, develops working knowledge of and/or evaluates third-party technologies on behalf of the LPM team; provides concise, prompt recommendations. Upon request, engages with clients and/or other law firms directly on questions of technology and tools. Proactively develops and maintains materials that support these engagements. Bachelor's degree from a top-ranked institution with a major or significant coursework in computer science and 7+ years of professional experience is required. Experience and facility with business intelligence platforms is required, Microstrategy experience is preferred.

Company info

Ropes & Gray LLP.
Prudential Tower 800 Boylston Street
Boston
Massachusetts
United States 02199
Website : https://www.ropesgray.com/