ENTRY LEVEL MANAGEMENT LEVEL POSITION TO INCLUDE AT LEAST 70% MANAGEMENT TASKS / 30% CI OTHER WORK TASKS. INDEPENDENTLY SUPERVISES, COORDINATES, MONITORS AND ASSISTS WITH DAILY ACTIVITIES OF STAFF. RESPONSIBLE FOR DEFINING, REVIEWING, AND IMPLEMENTING PROCESSES TO IMPROVE SERVICES PROVIDED BY STAFF. RESPONSIBLE FOR COACHING STAFF, RESOLVING ISSUES AND SERVING AS A LINK BETWEEN SUBORDINATES AND UPPER MANAGEMENT. SERVES AS A SUBJECT MATTER EXPERT. INTERFACES DIRECTLY WITH CUSTOMERS AND RESOLVES CUSTOMER CONCERNS WITHIN A TEAM TO MEET OR EXCEED CUSTOMER SERVICE REQUIREMENTS. PROMOTES TEAM BUILDING AND PROGRAMS FOR ATTAINING QUALITY SERVICE, SATISFACTION AND SERVICE GOALS.
PERFORMS SPECIFIC JOB RESPONSIBILITIES:
*Supervises the activities of assigned staff; provides additional instruction and/or coaching as required; administers disciplinary action as needed to ensure the proper flow of daily operations. *Creates, Analyzes and monitors daily operations tasks, metrics and refines tactical approach as needed to produce more positive outcomes for customers and informatics team members.. *Supervises staff work schedules including any on call support as required. *Supervises with leadership accountability payroll, staff educational needs , team performance and development , uses just in time coaching for CI team and other tasks as assigned by CI Director *Establishes operational documentation; formulates standards and procedures for approval. *Implements tactical processes and solutions to optimize performance of staff, software and hardware. *Coordinates all periodic reporting for responsibility area as requested by management. *Provides input to management pertaining to staff for performance and/or development purposes. *Proactively identifies areas of improvement (process or technical) and develops plans for associated changes required. Evolves existing process for continuous improvement. *Interfaces with vendors and service personnel as required for hardware and software maintenance and/or problem resolution. Builds and maintains positive relationships with HA sister departments leaders in TSG and E&OD
Be at your best with an organization that equips you to do so. Whose people unite in making lives better. At Carilion Clinic, we help communities stay healthy and our region grow stronger through compassionate care, medical education and research, and neighborhood outreach. As part of our team you can expect professional stability, strong technological resources, and the advancement potential of a regional leader.
Based in Roanoke, VA, we are an award-winning, community-based network of hospitals, primary and specialty physician practices, and affiliations with prestigious academic medical institutions. Explore how joining a regional leader can enhance your ability to learn, grow, and succeed.
MINIMUM QUALIFICATIONS
EDUCATION: Bachelor's Degree in Computer Science, Information Technology, Healthcare Business or equivalent work experience required.
EXPERIENCE: Minimum of 5 years IT experience required. Prefer significant focus on Clinical Informatics principles and process. Minimum of 2 years directly supervising staff level resources preferred.
LICENSURE, CERTIFICATION, AND/OR REGISTRATION:
Valid Virginia drivers' license and dependable transportation.
ITIL Foundation Certification
OTHER MINIMUM QUALIFICATIONS: Must be analytical, dependable, and detail oriented. Must possess strong interpersonal skills and have a command of the English language (both written and oral). Must demonstrate solid leadership and presentation skills. Must be self-initiated, have excellent problem-solving skills, and be customer service oriented.
OUR VALUES
Below are our core values that we strive to embody and expect of all our team members:
Collaboration: Working together with purpose to achieve shared goals.
Commitment: Unwavering in our quest for exceptional quality and service.
Compassion: Putting heart into everything we do.
Courage: Doing what's right for our patients without question.
Curiosity: Fostering creativity and innovation in our pursuit of excellence.
REQUISITION NUMBER: 83154
EMPLOYMENT STATUS: Full time
LOCATION: Technology Services Group
SHIFT: Day
SHIFT DETAILS: occasional off hours and weekends
RECRUITER: CHRISTOPHER D FITZGERALD
RECRUITER EMAIL: cdfitzgerald@carilionclinic.org
FOR MORE INFORMATION, CONTACT THE HR SERVICE CENTER AT 1-800-599-2537.
THIS IS CARILION CLINIC ...
An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.
Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. MAKE YOUR TOMORROW WITH US.
Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
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