Legal Administrative Specialist GS 07-09

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Legal Administrative Specialist, GS 07-09
Duties: The candidate serves as a member of the Public Contact Team. Provides in-depth information and comprehensive assistance to veterans their dependents and beneficiaries concerning any matter within the scope of VA benefits and related non-VA benefits. Coordinates counseling sessions with Veterans, their dependents, and their beneficiaries face-to-face, regarding all benefits available through the VA, as well as non-VA benefits available through other agencies. This is accomplished through in-person or telephone interviews, and correspondence, or telephone Agency facilities and provides broad outreach services. Explains in detail, Agency rating decisions and provides explanations for the decisions using extensive knowledge of VA benefits and services, claim and appeal processing procedures and benefit determination information and all pertinent information available in system of record. Assists with programs include, compensation and pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation services, general Social Security Administration benefit programs, other federal, state, and local domestic relations, and assistance programs. Prepares technical correspondence to veterans and their dependents providing benefit information, representation rights and response to miscellaneous inquiries. Explains pertinent legal provisions, regulations, and related administrative practices and their application to specific cases. Initiates inquiries to resolve errors, delays, or other problems in obtaining benefits. Completes claim and appeal-related work.

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