Teledyne Technologies Incorporated
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IT Help Desk Specialist
Teledyne provides enabling technologies for industrial growth markets. We have evolved from a company that was primarily focused on aerospace and defense to one that serves multiple markets that require advanced technology and high reliability. These markets include deepwater oil and gas exploration and production, oceanographic research, air and water quality environmental monitoring, factory automation and medical imaging.
Teledyne is an Equal
Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law.
If you need assistance or an accommodation while seeking employment, please email
or call (805)373-4545. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.
Essential Duties and Responsibilities
General Help Desk function
Answer all phone calls and respond to and resolve within the required service levels
All calls/activities must be recorded in the service desk tool
Resolve as many calls as possible on first contact with the client
Monitor all tickets dispatched to T2 Desk Side and T3 Support to ensure timely resolution that meets service levels
Create Knowledge Base articles as repetitive issues arise to assist in increasing First Call Resolution rate
Technical Help Desk function
Provide IT support encompassing PCs, networking, printers, client applications and phones, and be first point of contact for all other issues
Provide high quality customer advice and assistance to end users
Establish and maintain system user accounts and security authorizations in accordance with company policy and procedures
Perform other operational duties as directed
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate's degree (A.S.) in Computer Science or a related field and 2-4 years of Information Technology experience and/or training; or equivalent combination of education and experience. Bachelor's degree (B.S.) preferred.
2 years of experience in an Information Technology service role supporting Windows-based environments
Must have experience troubleshooting computer and printer problems as well as basic network and access issues
Knowledge, Skills, and Abilities
Must have efficient time management and multitasking capability; ability to identify the criticality and/or urgency of IT issues using business knowledge; ability to work in a fast-paced environment
Pays attention to detail
Works well in a team environment
Self-motivated and directed with a strong work ethic
Exceptional customer service orientation
Must be able to communicate clearly both verbally (in person and over the phone) and written (emails and ticket documentation)
Ability to read and interpret documents such as policies and procedures, reports, operating instructions and manuals
Ability to perform basic addition, subtraction, multiplication, and division
Ability to troubleshoot and support unfamiliar systems and applications using existing knowledge or the ability to seek out necessary resources
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Technical skills in Windows XP, Windows 7, Windows 10
Office 2003, 2007, 2010 (including Outlook)
Virtualization tools such as VMWare
Good knowledge of current hardware technologies
Ability to learn and adapt to new technologies
Ability to provide after-hours support as requested
U.S. Person for access to ITAR-controlled technical data
No hazardous or significantly unpleasant conditions
Work is normally performed in a typical interior/office work environment
Physical and Mental Activities and Requirements
Requires the ability to operate and interact with any computer for extended periods of time
Requires the ability to communicate with users over the telephone to determine IT issues, analyze complex problems, and troubleshoot solutions
Teledyne Technologies Incorporated
Website : http://www.teledyne.com
Teledyne provides enabling technologies for industrial growth markets. We have evolved from a company that was primarily focused on aerospace and defense to one that serves multiple markets that require advanced technology and high reliability. These markets include deepwater oil and gas exploration and production, oceanographic research, air and water quality environmental monitoring, electronics design and development, factory automation and medical imaging.