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Job Details

Sr UX Designer

Company name
TIAA-CREF Individual & Institutional Services, LLC

Boston, MA

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Sr UX Designer','1711818','!*!COMPANY OVERVIEW:

Since 1918, it has been TIAA’s mission to serve, our ability to perform and the values we embrace that make us a different kind of financial services organization. We’re dedicated to serving the financial needs of those in the academic, medical, cultural, governmental and research fields, and committed to helping make lifetime financial well-being possible for them.

By building a culture that allows all employees to contribute their unique talents and skills, we’re able to provide our customers with fresh ideas and distinct perspectives to help them achieve their goals.  We believe a diverse and inclusive workforce is one of our greatest strengths and a key measure of our success*.

For more information about TIAA, visit our website.


This position requires a Sr. UX Designer with a background in digital interactive site design. Candidates should possess knowledge of human factors, HCI and a demonstrated ability to produce high-quality experiences that organize complex high volume transactional websites into well-integrated systems to solve customer needs. 

 As part of the UX information architecture team, the successful candidate will lead multiple interactive projects and generate design through the use of appropriate tools, resources and processes.  The candidate will collaborate with internal team members (management, design, copywriting, development, testing) and vendors.


Develop UX/IA documentation such as site outlines, process flows, sketches, scenarios, personas, wireframes and navigation models for web, desktop, and mobile applications to define functionality and user behavior.

Collaborate with Business Owners, Product Managers, UX Visual Designers, Developers, UX Content and other stakeholders to determine user interface needs.

Maintain working knowledge about emerging user interface / interaction design standards and best practices.

Use a data-driven approach and analysis for design experiences.

Partner with our Prototyping and Development Team to ensure technical feasibility and flawless implementation.

Review designs throughout the development lifecycle to ensure integrity of information architecture.


Required Skills:

Minimum 5 years of experience as a senior Information Architect, Interaction Designer, User Experience Designer, or similar role

Motion experience required (Adobe after effects)

Hands-on experience using industry standard tools (Illustrator, InVsion, or similar programs)

Experience with client facing (presentations) to either internal or external clients

Portfolio required with submission

Desired Skills:

Experience working as part of a team in multiple software project methods such as Waterfall SDLC and Agile.

Online portfolio displaying a firm understanding of user-centered design processes and information architecture principles is a must

Equal Employment Opportunity is not just the law, it’s our commitment. Read more about the Equal Employment Opportunity Law.

If you need assistance applying due to being visually or hearing impaired, please email Careers Help.

This organization is an equal employment opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, this organization expressly prohibits discrimination, harassment, and retaliation on the basis of race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy (including childbirth, breastfeeding or related medical conditions where applicable), sexual orientation, gender, gender identity, gender expression, transgender, marital status, national origin, ancestry, physical or mental disability, requesting a reasonable accommodation based on mental or physical disability, medical condition (as defined by applicable law), genetic history and information, citizenship status, military or veteran status, or any other status protected by federal, state, or local law or ordinance or regulation (collectively referred to here as “protected characteristics”).

*©2016 Teachers Insurance and Annuity Association of America (TIAA), 730 Third Avenue, New York, NY 10017

C23921','MA-Boston','NC-Charlotte','Information Technology','','','Sr UX Designer

Company info

TIAA-CREF Individual & Institutional Services, LLC
Website :

Company Profile
TIAA-CREF is a leading financial services organization with $487 billion in assets under management (as of 3/31/12). The firm is a leader in helping those in the academic, medical, cultural, governmental and research fields plan for retirement, and life’s other goals. Over 3.7 million individuals trust us to help support their financial well-being.

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