Assistant Billing Manager

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Assistant Billing Manager
The candidate monitors monthly billing cycle and deadlines for status and completion. Identifies client billing compliance issues and recommends solutions to billing management to improve end-to-end billing process. Communicates with internal and external clients regarding processing invoices, resolving complex billing issues and status of invoices. Responds to queries as required. Updates Elite 3E system user defined and other fields necessary to report accurately on e-billed matters. Collaborates with Assistant Manager, eBilling to verify monthly reconciliation for all e-billed matters to Elite 3E system. Collaborates with the Collections/Cash Applications team to resolve unallocated cash balances. Utilizes the firm’s financial systems and other reporting tools, to keep Attorneys and Billing Leadership up-to-date regarding billing aspects of assigned contracts. Ensures that all open matters have been assigned a Billing Coordinator. Coordinates introduction of Billing Coordinator to assigned Billing Attorney and Secretary team. Ensures that client billing instructions/process notes are updated in iManage client billing guidelines, and documented instructions explaining specific special billing arrangements. Assigns workload to direct reports and supervises major billing projects. Assists Billing Coordinators with non-routine/complex client billing arrangements and provides training to billing staff as needed. Continually reviews Billing Coordinator work to ensure accuracy of firm records. Assigns back-up roles in case of absence/vacations. Meets with manager regularly and provide updated billing forecast on a weekly basis. Proactively escalate issues. Monitors adherence to internal procedures under a quality control program. Provides performance feedback and participate in annual evaluations for assigned team. Participates in firm-wide and departmental projects and initiatives. Collaborates with Manager and Assistant Managers on department projects and assignments. Bachelor’s Degree in Accounting or related field is required. Equivalent training and experience may substitute for education is required. Should have 5+ years of experience in Billing that included direct supervision of others. Experience in a professional services organization is preferred. Intermediate knowledge of Elite 3E accounting/billing software, including troubleshooting and resolving problems is required.

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