Gurnee, IL, United States
Manager, Sales, Retail
What does a Specialty Sales Manager, Connections do?
The Specialty Sales Manager, Connections ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will play a vital role managing end-to-end operation of a specialty area (Best Buy Mobile and Tablets) within a Best Buy store.
You will support the direction of the General Manager in implementing sales action plans, monitoring business results, and driving execution of sales strategies.
As the Specialty Sales Manager, Connections you will:
Be an expert in your respective department and apply holistic knowledge to drive profitable outcomes.
Deliver on all aspects of the sales experience within your respective department through all touch points with Best Buy inside and outside of the store (eg. Online, Services, Delivery/Installation, Solutions etc.).
Drive positive outcomes of key sales indicators within your department in support of Revenue, Margin, and NOP goals.
Integrate partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure seamless experience.
Engage customers using selling skills to build complex, connected solutions while maintain a balance of high velocity and high service.
Motivate, coach, recognize, and performance manage employees to reach their full potential.
Resolve complex customer issues.
What are the Professional Requirements of a Specialty Sales Manager, Connections?
1 year of experience as a Leader in Business, Military or other fields
2 years of experience in Sales, Customer Service or related fields
Ability to analyze and manage a budget (labor, expenses, revenue)
Associate Degree or higher in Computer Science, Business, Management or related fields
Consumer Electronic Repair/Service Experience
Prior experience in selection, hiring, and performance management
Website : http://www.bestbuy.com
Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, China, and Mexico. BestBuy.com is among the top ten retail websites in the United States and we have the number one customer loyalty program of its kind. There are more than 1 billion visitors to our website and 600 million visits to our U.S. stores each year. Our Blue Shirts sales associates and Geek Squad Agents are committed to delivering on our Customer Promise: