Job Details

HERO Assistant Store Manager Trainee Military and Veterans

Company name
Walgreen Company

Vallejo, CA, United States

Employment Type

Manager, Retail, Military

Posted on
Feb 13,2020

Valid Through
May 28,2020



Our mission is to help people live healthier every day and veterans are a big part of our plans. That’s because we know that hiring a military veteran is one of the best decisions we can make. You’re proven leaders, quick learners, team players and you know how to get the job done and motivate others with passion and pride. Our Walgreens HERO Program has been crafted with the veteran in mind. Our retail management leadership programs provide training, mentorship and career development in a supportive environment. And, through our strong education partner Southern New Hampshire University our HERO participants have the added benefit to further their education goals all while working at Walgreens.






Glassdoor Rating:


overall rating

Success Profile

What makes someone successful when they join our HERO program?

Check out the traits we’re looking for and see if you have the right mix.






Team player


Walgreens is a trusted wellness provider with care being at the heart of our business. From our retail stores to our distribution centers and our support center to our pharmacies, our team members have an opportunity to excel in their careers in a welcoming and inclusive environment.

Career Path

Starting as a Shift Lead or Assistant Store Manager Trainee in our HERO Program begins your journey into retail management. Through training, career development, and hands-on experience, your path to Store Manager will be supported as you advance in the organization.

Shift Lead / Assistant Store Manager Trainee

leads to Assistant Store Manager.

Assistant Store Manager

leads to Store Manager.

Store Manager

Click Here

to learn more about career paths at Walgreens.

“My coworkers are the most unique and amazing team that I have had the honor to work with since serving in the Military. My Store Manager allows me to work independently, and trusts me to make sure tasks are completed to company expectations.”

–Arin K., ASM-T Defense Artillery Captain

“When I learned about the HERO program, I felt that I met all the requirements and had the necessary experience and knowledge to be successful at Walgreens. I have always loved working with people and learning new skills. I know that all of my years of work added with my experience in the Military has prepared me to be exceptionally successful, while enjoying what I like the most.”

–Darnell S., ASM-T Army, E6-Staff Sergeant



Walgreens Education Partner

Learn More

Walgreens wants a few good veterans for future leadership

Learn more


401(k)/Retirement Plans

Employer Matching

Continuing Education

Paid Time Off


Military leave & ESGR


SNHU tuition discount supportive resources


HERO Program Summary

The Walgreens HERO Program keeps our nation’s heroes in mind – with an opportunity for veterans to transition their leadership experience into the civilian world. Through this program, participants start on a path to store management, while pursuing a bachelor’s degree through Southern New Hampshire University (or other schools), all to help you achieve your long-term career goals. Through this program, you’ll receive the support from senior leadership, as well as on-the-job mentorship, guiding you through our award-winning LEAP Program. LEAP fully prepares you to Lead, Engage, Advance, and Perform as a Walgreens Assistant Store Manager.

Program Requirements:

At least 6 months military experience

**If you do not meet the eligibility requirements for the HERO Program, we encourage you to apply to our open non-Hero Program Shift Lead and/or Assistant Store Manager Trainee opportunities.

Job Objectives

Under the direction of the store manager, oversees the operation of a Walgreen store. Assumes full management responsibility in the absence of the store manager and assistant store manager.

Improves store sales, profitability and image through proper merchandising, protection of store assets, supervising team members in the absence of the store manager, and modeling and delivering a distinctive and delightful customer experience.

Completes Drug Store Management training program during specified timeframe.

Job Responsibilities

Customer Experience

Monitors and analyzes the customer service provided by team members. Offers feedback and coaching.

Greets customers and clinic patients, and offers assistance with products and services.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Resolves customer complaints and helps respond to customers’ special needs.


Supervises operation of the store and team members, opening/closing/changing shifts, and task delegation to team members.

Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records.

Performs and supervises merchandising by planning and ensuring the implementation, sets, resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc.

Learns to analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock.

Supervises receiving, stocking, pricing, returning, and transferring of merchandise.

Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies.

Supervises operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products.

Maintains knowledge of all computer and technology systems and software (e.g. registers, StoreNet, etc. Ensures response to all systems problems by contacting information technology support and seeking solutions.

Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned, including assisting team members as needed.

Business Performance Management

Receives exposure to analysis of financial and performance data for the store, pharmacy and clinic.

Reviews and analyzes asset protection data and develops and implements action plans to reduce loss.

People and Performance Management

Supervises team members by assigning tasks, setting expectations, and providing feedback.

Ensures training of team members; provides coaching and mentoring.

Issues constructive discipline and makes discipline recommendations.

Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision.

Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members.

Training and Personal Development

Participates in company and on-the-job training to improve skills and productivity and attends training requested by Store Manager, District Management, and corporate leaders.

Follows performance improvement plans offered by Store Manager and District Manager.

Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy and management, seeking best practices.

Obtains and maintains valid PTCB certification or pharmacy license as required by state.


Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members.

Assists Store Manager in planning and attending community events.

Basic Qualifications

High School Diploma/GED and at least 6 months prior military experience.

Must be fluent in reading, writing, and speaking English.

Willingness to work flexible schedule including extended days, evenings, and weekend hours.

Preferred Qualifications

PTCB Certification.

Prior retail supervision experience.

Company info

Walgreen Company
Website :

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