Technical And Desktop Support Specialist

Profile

Technical and Desktop Support Specialist

The candidate will be working closely with other members of the Applications and Support teams to resolve technical issues. Providing second-tier help desk support by phone, desk side and/or remotely. Setting up equipment, i.e., hardware, printers, telephones and peripherals. Tracking information associated with the distribution of laptops, printers, and mobile devices from the Firm's loaner pools. Following proper procedures to protect the Firm's investment in these devices. Assisting with daily audio-visual setups and checkout of laptops and other equipment, as requested. Providing expert telephone support to our internal clients; troubleshooting a variety of software, hardware and network issues to point of resolution or escalation. Logging internal client's calls, maintaining records and capturing final solutions in the Firm's online ticketing system. Routing calls to the appropriate group for resolution in accordance with established escalation procedures, and providing status reports to internal client throughout the life of an incident. Assisting with familiarizing employees with the firm’s computer systems, software, and phone system. Delivering high quality support in a timely manner to meet internal and external client needs. Must have two year certificate from a college or technical school and 3+ years of related experience or equivalent. Should have knowledge of Windows 10, Microsoft Office 365, and be familiar with or attend training on other required applications.

Additional Information

Requisition ID: 1208

Company info

Frost Brown Todd LLC.
400 West Market Street 32nd Floor
Louisville
Kentucky
United States 40202
Phone : 502-589-5400
Fax : 502-581-1087
Website : https://www.frostbrowntodd.com