Job Details

TMT/TMampE-Media Ops Transformation Specialist Leader

Company name
Deloitte Development, LLC

Seattle, WA, United States

Employment Type


Posted on
Oct 17, 2021

Valid Through
Jan 30, 2022

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Job Information


TMT/TM&E-Media Ops Transformation Specialist Leader




TMT/TM&E-Media Ops Transformation Specialist Leader

Our Telecommunications, Media and Technology (TMT) industry clients include some of the most valued companies in the U.S. and many of the world's top global brands. We are poised to help clients shape their evolving business models, scale and transform their operations, modernize their processes and technologies, and constantly improve their customer experience. Our Telecommunications, Media & Entertainment sector includes the world leaders in telecommunications, media, entertainment, sports, business information services, and digital platform companies - for search, social, marketing, analytics, etc.

The Team

Operations Transformation TeamOur Operations Transformation team focuses on transforming our clients' core business operations. We advise, design, implement, and deploy solutions focused on heart of the business issues in specific sectors including Health Care, Banking & Securities, Insurance, and Energy & Resources. The type of work we provide to our clients includes Operations Excellence, Payment & Care Model Innovation and Emerging Business Models.

Our clients seek a fresh perspective on how to create a flexible, innovative business model supported by a strong operations foundation. Professionals will use their deep sector knowledge and technical business operations consulting experience to take a more strategic view of our clients' priorities, helping them to prepare for growth, embrace the digital agenda and maximize operational efficiency.

Work you'll do

As a Specialist Leader, you will lead and deliver large, complex client engagements that identify, design, and implement creative business and technology solutions for large companies. Specialist Leader-level responsibilities include: providing service excellence by identifying key client business issues, determining client needs by supplementing the standard assessment techniques and tools with innovative approaches, evaluating and validating analysis and developing recommendations for the client in the context of the overall engagement. You will be expected to implement and oversee the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance. Senior Managers participate in the development and presentation of proposals for business development activities. You will have the opportunity to lead small engagements or components of large, complex engagements. Additional responsibilities will include:

Process efficiency & streamlining

Operating model redesign & enhancements

Performance benchmarking

Enterprise cost management

Strategic & enterprise regulatory management

Profitability and productivity analysis

Customer relationship management



8 years of relevant consulting or industry experience in the broadcast/media/entertainment space, with proven ability to build trusted relationships with senior business and technology leaders (up to and including CxO)

8 years of experience managing multiple and/or large engagements with more than 10 resources and comfort presenting to senior leadership and executives at Fortune 500 organizations

Deep experience and understanding of operations across multiple functions of the business, (e.g., marketing, sales, ordering, fulfillment, billing, care/service)

Demonstrated experience planning and leading activities across the solution delivery lifecycle (e.g., requirements / user story definition, process design, business and launch readiness) for global clients.

Proven ability to drive business results and readiness across multiple solutions in major transformation efforts.

Experience developing tools and go-to-market assets to lead major business transformations

Understanding of the 'lead-to-revenue' business processes

Travel up to 50% (While 100% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)

Sponsorship: Limited immigration sponsorship may be available.


Strong written, verbal and interpersonal skill including presentation skills (MS Visio, MS PowerPoint)

Strong experience running pursuits

Ability to communicate complex quantitative analysis in a concise and actionable manner

Ability to work independently, manage small engagements or parts of large engagements.

Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

Ability to work with a multi-location team

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Company info

Deloitte Development, LLC
Website :

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