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Senior Manager - Pharmacy Ops

Company name
Express Scripts Holding Company

Saint Louis, MO

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Senior Manager - Pharmacy Ops


St. Louis



Utilizing lean methodology, develop and organize WAH site to eliminate waste in process. Drive process changes to elevate team to World Class Pharmacy Operating System and help with implementation of Phase 2 for WAH. Solve complex problems; take a new perspective when finding solutions while maintaining focus on budget constraints. Frequent inter-organizational contacts and availability for extended work hours due to nature of WAH scheduling of employees. Extensive phone utilization when managing. Represent the organization in providing solutions to difficult technical issues associated with specific projects. Work within guidelines of the WAH point requirements and maintain diplomatic approach with all union activities. Participate and engage/teach supervisory staff with book clubs, one on one calls, and team building events.


Day-to-day order processing, managing client and patient issue escalations to pharmacy and client-facing leadership teams.

Works with Pharmacist-In-Charge (PIC) to manage a quality review process. This includes root cause analysis and coaching-feedback loops to the Tech and RPh Supervisors for accuracy issues on a daily, weekly, monthly basis

Manage productivity results – managing, calibrating and measuring all staff-level resources to consistent productivity targets for all functions.

Manage to financial budgets and labor forecasts; performs monthly / quarterly service and productivity variance analysis.

Responsible for performance to Service Level targets and SLAs – order TAT, DIH targets, etc

Develop a ‘leadership bench’ from within organization – developing future Supervisors, Team Leads and Operations Managers.


Bachelor’s degree

8 – 12 years’ experience in an operations management role and people leadership with a focus on lean methodology and quality improvements.

Six Sigma Certification is required

PC skills including proficiency in Microsoft office; Moderate relational database query skills (e.g., Access)

Advanced problem solving skills with the ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies

Analytical thinking, demonstrated ability to leverage data for problem solving

Basic financial analysis skills. Demonstrated ability to delegate to direct and indirect reports, ability to focus on top priorities.

Excellent communication skills, including written and verbal. Able to work towards specific deliverables within a environments of tight deadlines and significant pressure

Knowledge of PBM or Healthcare industry preferred.

Excellent customer service skills required.

Operations knowledge and experience required – includes specific experience using data analytics and reporting as a means to manage Operational decision-making (staffing, demand planning, quality, etc).


The Pharmacy Operations Group is crucial to achieving our mission of practicing pharmacy smarter and putting medicine within reach. Members of this team are at the front line every day interacting with patients, strategizing on improvements and efficiencies, and processing the more than one million prescriptions that come through our world-class pharmacies and distribution facilities across the country.


Advance your career with the company that makes it easier for people to choose better health.

Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the Most Admired Companies in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.

Express Scripts is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation. Express Scripts is a VEVRAA Federal Contractor.

Company info

Express Scripts Holding Company
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Company Profile
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