Supervisor Shared Services

Profile

Supervisor, Shared Services
Duties: The candidate will be responsible for day-to-day oversight of a team of Shared Services Specialists and Generalists to ensure exceptional service skills and techniques are being used to service clients. Allocates and monitors daily workflow. Responsible for the recruiting and hiring of Shared Services Specialists and Generalists and monitors training and continuing education of assigned employees to ensure capability building to support a broad spectrum of client services. Makes recommendations on exceptional client-focused candidates and provides feedback to Recruiter and Manager of Global Shared Business Services. Conducts regular follow-up meetings with employees, and provides on-going performance feedback from continuous staff evaluation and monitoring. Recommends and/or initiates disciplinary, developmental, and personnel actions, i.e. promotions, transfers, salary increases, etc. Analyzes data to understand, plan and implement interactive and appropriate coaching sessions for Shared Services Specialists and Generalists. Coaches to the behaviors versus the numbers. Encourages and promotes initiative and risk taking of staff through coaching and monitoring sessions. Resolves complex client concerns through appropriate levels within the firm. Acts as a liaison to other departments to facilitate the resolution of client inquiries or complaints. Performs additional duties as assigned by Manager of Global Shared Business Services or may participate on special projects as needed.

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