Job Details

LSS Quality Process Improvement Senior Manager

Company name
Express Scripts Holding Company

Memphis, TN

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POSITION SUMMARYSolves complex problems; takes a broad perspective to identify innovative solutions. Works independently, with guidance in only the most complex situations.  Interacts with senior  leadership on significant process improvement matters often requiring coordination between organizations (internal and external to PARCM). Guides the successful completion of major programs and may function in a project leadership role. Erroneous decisions or recommendations would typically result in failure to achieve major organizational objectives.Drive continuous improvement through profitability, productivity and quality through identification and capitalization of process, system, quality and training opportunities.  This position will work closely with operational partners as well as the training and quality team.  Primary responsibilities of this position are a blend of identification of opportunity/benefit, development of strategy to address the opportunity, execution of the strategy and monitoring of the benefit.ESSENTIAL FUNCTIONSWork with functional leaders to identify performance gaps, prioritize opportunities, and manage improvement roadmap for functional areas.  Investigate and identify root causes of process performance drivers; correct or develop new processes to achieve improved performance.Facilitate cross-functional process improvement initiatives.  Any resource needs or process changes should be justified to leadership by clear ROI and confidence level in execution.  Act as a change agent and ensure process improvement activity is being communicated, understood, and supported within the organization.  Lead and coach to ensure participation and buy in from employees and leaders to sustain improved process.Develop work plans, schedules, project estimates, resource plans, and status reports. Develop and monitor key metrics to improve operating processes and apply control procedures which will result in permanent corrective action, yield, and productivity improvement.QUALIFICATIONSBA/BS degree in Business, Finance, IT or related field8-12 years' experience implementing contemporary process improvement methodologies in an Operations environment, preferable in the PBM or Pharmacy industry.  Lean Six Sigma experience in a transactional environment, healthcare industry and/or financial industry a plus.Six Sigma Black Belt preferred but not requiredExcellent verbal and written communication skills.  Demonstrated analytical skills with understanding of basic statistics. Strong financial acumen and project management and organizational skills. Strong focus on customer service.  Excellent PC skills within a Microsoft Office environment using Microsoft Excel and Microsoft Access.  Experience with Minitab.Ability to manage multiple timelines and deadlines.ABOUT THE DEPARTMENTThe Pharmacy Operations Group is crucial to achieving our mission of practicing pharmacy smarter and putting medicine within reach. Members of this team are at the front line every day interacting with patients, strategizing on improvements and efficiencies, and processing the more than one million prescriptions that come through our world-class pharmacies and distribution facilities across the country.ABOUT EXPRESS SCRIPTS Advance your career with the company that makes it easier for people to choose better health.Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the \Most Admired Companies\ in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.Express Scripts is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation. Express Scripts is a VEVRAA Federal Contractor.,datePosted:2018-07-26T00:00:00,title:LSS Quality Process Improvement Senior Manager,occupationalCategory:Operations,@context:}

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Express Scripts Holding Company
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