It Service Desk Technician

Profile

IT Service Desk Technician
Responsibilities: Serve as the first point of contact for customers seeking technical assistance. Perform troubleshooting to resolve issues. Create and manage tickets within IT Service Desk ticketing system. Update best practices, solutions, and recommendations. Regularly overview tickets and provide updates. Document, track, and monitor problems to ensure a timely resolution and follow-up with end users are completed. Convey any feedback and/or suggestions to the rest of the IT team. Provide feedback to management based on customer response and behavior. Contribute to end-user trainings by providing feedback and/or being actively involved. Understand newer technologies and stay on top of new technologies. Troubleshoot basic network connectivity issues and application issues. Understand the role critically to set the tone for the whole IT team.

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