Product Change Specialist

Profile

In this role, you will serve as ADP's expert on product changes in Retirement Services. You will assist clients and advisors on moving products, changing funds or adding and removing plan-level features. You carry the weight of ADP’s service reputation and client satisfaction in your hands.

Day-to-Day Your main objective will be to help clients and advisors complete plan changes. The nature of what you do will not change, however, every day will be different due to the variety of questions you will receive and solutions you provide. Each plan you work on will be a mini project for you to manage and get across the finish line

Give & Get To thrive in this role, you should communicate with clients and advisors in ways that build rapport, establish trust, and shine with professionalism. Communication styles both over the phone and in writing should be clear and easy for clients to understand and take action on. Pace should not scare you, as we work in a supportive and collaborative environment. We also have a healthy dose of fun. Not only can you find a career here in a company that values inclusion, but also friendships that last.

Client and Advisor Support . You will help our clients and advisors manage their business by assisting them with various product changes. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.

Operational Assistance . You will be expected to create documents for client signature as well as key information into internal systems to complete plan changes.

Organize . You adhere to a daily schedule and organize yourself to deal with a high volume of plans. Volume may be greater during year end.

Experience . At least one year of experience in a professional environment or other business expereince

The ability to discuss our processes and product decisions with our sales force and prospective clients)

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

Experience noted above, OR

Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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Company info

Automatic Data Processing, Inc.
Website : http://www.adp.com