Job Details

Senior Director Customer Service

Company name
San Jose State University

San Jose, CA, United States

Employment Type

Manager, Customer Service

Posted on
Aug 17,2019

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Job Title: Senior Director, Customer Service
Job ID: 24885
Full/Part Time: Full - Time
Regular/Temporary: Regular
Job Code: 3306
Department: Customer Service and Information Security
Classification: Administrator III
Anticipated Hiring Salary: Commensurate with experience
FLSA status: Exempt

About the Position
The Senior Director of Customer Service reports to the VP/CIO, IT and serves as a member of the Senior IT Leadership Team. The position is responsible for overseeing the IT Service Desk, Desktop Support, Labs, Classroom Technology and Support, Access Management and the campus Workstation Refresh Program.

The Senior Director is responsible for defining the strategy and roadmaps for customer service support with a focus on service management and end-user satisfaction; identifying and implementing industry aligned metrics to improve service levels and reporting continuously; engages campus stakeholders to measure success; and communicates effectively at all levels to ensure solutions are appropriately utilized. The Senior Director also represents the Division of Information Technology in various collaborative campus and external venues, leveraging them as additional input sources for planning.

To apply, please visit us and search for Job ID: 24885.

Equal Employment Statement:
SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.

It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.


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Company info

San Jose State University

Company Profile
San Jose State is a major, comprehensive public university located in the center of San Jose and in the heart of Silicon Valley. SJSU is the oldest public university in the West. Its distinctive character has been forged by its long history, by its location, and by its vision—a blend of the old and the new, of the traditional and the innovative. Among its most prized traditions is an uncompromising commitment to offer access to higher education to all persons who meet the criteria for admission, yielding a stimulating mix of age groups, cultures and economic backgrounds for teaching, learning and research. With a faculty that is active in scholarship, research, technological innovation, community service and the arts, SJSU takes pride in and is firmly committed to teaching and learning.

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