Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
Similar Jobs
Bi-lingual Patient Access Representative (part-time)
Southern Jersey Family Medical Centers Inc
Burlington, NJ
Apply Now >
Administrative Assistant
Physicians Dialysis
Trenton, NJ
Apply Now >
Dental Assistant
Southern Jersey Family Medical Centers Inc
Burlington, NJ
Apply Now >
Sr. Clinical Account Specialist - New Jersey South - Biosense Webster
Johnson & Johnson Services, Inc.
Trenton, NJ
Apply Now >
Wound Care Specialist (RN/LPN/PT/PTA Required)- New Brunswick, NJ
American Medical Technologies
New Brunswick, NJ
Apply Now >

Job Details

Manager - Patient Support Communications Job

Company name
Novo Nordisk A/S.

Location
Plainsboro, NJ, United States

Employment Type
Full-Time

Industry
Healthcare

Posted on
Jun 11,2019

Valid Through
Sep 24,2019

Apply for this job






Profile

About the Department

At Novo Nordisk, our Finance and Operations team works to provide strategic direction to the company, ensuring that everything we do is viable and built to last. Overseeing and safeguarding Novo Nordisk Inc (NNI's) short and long-term planning, Finance and Operations works closely with teams across the organization to develop strategies and business plans, monitor industry trends and provide operating recommendations. We regulate accounting, uphold workplace safety, manage our supply chain and sampling, support technology, maintain our facilities and assure the integrity and completeness of all business transactions. At Novo Nordisk, you will have the opportunity to build a life-changing career in a global business environment. We encourage our employees to make the most of their talent. And we reward hard work and dedication with the opportunity for continuous learning and personal development. Are you ready to realize your potential?

The Position

Responsible for management, planning, development and implementation of all Patient Support Program related communication streams. Supporting initial and ongoing patient access and affordability support communication channels related to NovoCare® Patient Access and Affordability Support. Establishes an operational approach along with documented procedures and processes to ensure appropriate operational execution.

Relationships

Reports to the Associate Director, Patient Affordability Navigator and Communications on the Patient Support Programs (PSP) Circle of Excellence (COE) team. Key internal relationships include brand marketing, market access, digital health, corporate communications, commercial insights and analytics, IT, sales, medical/Clinical Medical & Regulatory (CMR), legal, compliance, and regulatory.

Essential Functions

*The role is responsible for managing the process for PSP Access & Affordability Communication Management planning, development, execution and reporting/optimization; working closely with relevant stakeholders *Collaborate with Marketing, RM Managers and Media in operationalizing and coordinating communication programs as appropriate *Define and document operational standards for efficient execution and management of communications *Manage and oversee budgets at a campaign or project level *Help identify work-process efficiencies across commercial and non-commercial operational functions *Develop and manage best-in-class capabilities and infrastructure for the execution of Patient and Healthcare Professional (HCP) Relationship Management programs through establishing system requirements, processes, procedures, preferred supplier identification and align to future capability roadmap *Ensure a framework, process and business rules are in place to execute and manage communication and support campaigns *Ensure communication plans are appropriately quality assurance (QA) tested end-to-end, before going live. Maintain robust compliance, quality and privacy standards in handling customer information and programs *Identify and monitor relevant operational measurements and key performance indicators (KPI's), as well as operational effectiveness and accuracy of the campaigns *Proactively assess and recommend operational best practices and work to ensure standardization and efficiencies across brands, and/or disease areas *Program Enhancement Requests: Program specifications and documentation for both online and offline channels *Program Troubleshooting: Provide ongoing support, insight and guidance to Brand Marketing regarding current program/operational status by way of daily interactions and weekly status calls *Provide guidance on execution strategy and approach, database functionality and support Reporting and Analytics (Business and Operations) *Oversee key supplier relationships for execution of Customer Relationship Management (CRM) initiatives including Statement of Work (SOW) development, budget management, performance management and ad hoc issue resolution *Partner with IT organization to ensure Novo Nordisk develops the technological requirements to support execution of current and future CRM initiatives

Development of People

Non-supervisory

Qualifications

*Bachelor's degree or equivalent experience required *A minimum of 6 years of patient marketing, database marketing, CRM, marketing, account management, project management and/or other related roles required. Pharmaceutical, retailor Financial Services industry experience preferred *Demonstrated project management skills to manage multi­faceted, complex CRM programs both internally and with external partners/suppliers *Demonstrated strong communications, presentation and, relationship building skills with internal and external stakeholders *Experience managing third party data and fulfillment vendors, including database, teleservices, fulfillment, etc. vendors *Experience with email, direct mail, data entry, telecommunication (inbound and outbound) and digital campaign programs *Develops accurate short- and long-term plans, forecasting and business analysis *Ensures timely execution and follow-up. Meets deadlines *Strong ability to manage multiple priorities and influence cross­ functional stakeholders *Possesses CRM technical and functional expertise in developing and integrating multi­channel campaigns, including experience with campaign management tool experience (Unica, Aprimo, Adobe, IMS or similar) *Prior hands-on experience with off the shelf operational campaign management and CRM technologies *Strong ability to manage multiple priorities and influence cross functional stakeholders in a fast­-paced environment

Novo Nordisk is an Equal Opportunity Employer /F/Veteran/Disability/Sexual Orientation/Gender Identity.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Requisition ID: 60016BR

State/Provinces: Plainsboro

Job Category: Finance

Company info

Novo Nordisk A/S.
Website : http://www.novonordisk.com/

Company Profile
At Novo Nordisk, we are driving change to defeat diabetes and other serious chronic conditions. Novo Nordisk is a global healthcare company with more than 90 years of innovation and leadership in diabetes care. This heritage has given us experience and capabilities that also enable us to help people defeat other serious chronic conditions: haemophilia, growth disorders and obesity. Headquartered in Denmark, Novo Nordisk employs approximately 41,700 people in 77 countries and markets its products in more than 165 countries.

Similar Jobs:
229960 Administrator, Practice
Location : Voorhees, NJ
In collaboration with leadership, the Associate Practice Manager provides strategic operational leadership, supervision and direction in regards to all administrative, financial, regulatory, quality, human resources, patient/emplo...
229325 Medical Assistant
Location : Yardley, PA
The Medical Assistant (MA) assists the practice manager and physicians in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer centered care, and assists in me...
Registered Nurse RN
Location : Jackson, NJ
In Center- RN DaVita is seeking a Registered Nurse who is looking to give life in an outpatient dialysis center.  You can make an exceptional difference in the lives of our patients and their families dealing with end-stage renal ...
EmploymentCrossing is great because it brings all of the jobs to one site. You don't have to go all over the place to find jobs.
Kim Bennett - Iowa,
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
EmploymentCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
EmploymentCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2019 EmploymentCrossing - All rights reserved. 21 192