Digital Business Analyst

Profile

Job Number:

493293

Work type:

Full Time Permanent

Location:

Melbourne (CBD)

Categories:

Technology, Project Management

Your new company

Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For more than 50 years, we’ve been providing exceptional products and services and unparalleled customer experiences, driven by genuine care for our clients’ professional and financial well-being. We pride ourselves on our future focus and innovation.

At the heart of what we do is being there for those our communities rely on.

Our comprehensive product suite includes professional indemnity, public liability, workers' compensation as well as business, home & contents, and car insurance. We are Australian-owned with offices nationally, so our customers benefit from our local knowledge and presence.

About you

As a Digital Business Analyst, you’re here to help us realise our vision for digital strategy and digital customer experience. With your team, you’re working towards maturing our online customer experience and evolving Guild Insurance’s digital footprint.

You have a knack for understanding the needs of our customers and can work collaboratively within a cross-functional team to deliver an enjoyable and easy customer experience.

You have a passion for creating great digital customer experiences and can reinforce this with your broader experience as a BA and more specifically, experience working on digital products and/or digital transformation initiatives.

Ideally, you have experience in the insurance/finance industry, and user experience design and project management. You thrive in an agile environment, focused on creating and building the right products/solutions.

You can facilitate appropriate workshops and events. You show a willingness and ability to learn from and listen to others, communicating and building relationships with your immediate team and the broader business. You can take your understanding of current and future technology environments and relate it back to Guild’s environment. You are a team player and have a high level of humility. You value uniqueness and an environment/team where opinions are heard and challenged in a collaborative environment.

If you were already in this role, here are some of the things you might have done last week

Supporting the Digital Channel Manager and working with our developers and wider delivery teams.

You ran a workshop with digital stakeholders using story maps, wireframes, process maps, and other visual tools to ensure you’re creating a shared understanding of what we want to achieve for our online customer experience.

You continued to maintain appropriate functional documentation while also planning and executing test plans.

As part of an agile cross-functional team, you’ve co-facilitated daily scrums and perhaps planning and retrospectives amongst other ceremonies.

Why us?

We pride ourselves on having an inclusive and productive workplace where we treat our people and our clients with fairness, dignity and respect.

We offer:

An extra day of paid leave in addition to your annual leave entitlements

Access to our Udemy subscription, for online learning

One day per month to focus on professional development or innovation activities

Enhanced long-service leave

Staff discounts with leading retailers

An Employee Assistance Program that provides counselling and support to all staff members and their immediate family

Wellbeing initiatives such as health checks and skin checks

Flexible working program available to eligible staff

For more information about Guild Insurance visit

https://www.guildinsurance.com.au/

Next Steps

If this sounds like the right opportunity for you then please apply here.

Advertised:

10 Jun 2023

AUS Eastern Standard Time

Applications close:

30 Jun 2023

AUS Eastern Standard Time

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Company info

The Guild Group
Website : http://www.guildgroup.com