Lead-Clinical Experience Design Transformation-Remote US

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Job Information

Humana

Lead-Clinical Experience Design Transformation-Remote, US

in

Bridgeport

Connecticut

Description

Humana is a Fortune 60 market leader in integrated healthcare whose dream is to help people achieve lifelong well-being. As a company focused on the health and well-being of the people we serve, Humana starts from within, and is committed to providing progressive benefits that advance the employment experience and vitality of the associate community.

Against that backdrop, we are seeking a talented User Experience (UX) Design Lead to lead Humana's Clinical Experience Design efforts. This person must be passionate about solving big problems, with expertise in understanding users' underlying needs and how to go about addressing them. The UX Design Lead will report directly to the Director, and will work on problems of diverse scope and complexity ranging from moderate to substantial. Examples include systems, processes and tools that enable self-management of various clinical conditions.

Responsibilities

The User Experience Design Lead partners with product teams to design products that satisfy and exceed customer needs. The User Experience Design Lead works on problems of diverse scope and complexity ranging from moderate to substantial. The Clinical Experience Design Lead Design Strategist is subject matter expert on human-centered design. They lead cross-functional agile teams to create and drive the design and delivery of experiential and digital products that support Humana's new customer-centric operating model. The Clinical Experience Design team supports product and program design activities across the Integrated Health Solutions Organization (HSO).

The UX Design Lead is...

Human-Centered

- The UX Design Lead puts people at the center of everything they do, always seeking to deeply understand and empathize with them in the entire context of their lives. They are comfortable advocating for member needs with peers and leaders at the highest level, constantly striving to improve the member's journey and experience using evidence-backed insights. They are instrumental in devising programs and pilots with usable, and delightful experiences for members to address their health needs.

Strategic

- The UX Design Lead is able to see the bigger picture and understand the broader implications in order to create and orchestrate experiences that are impactful for members, viable for the business, and operationally and technically feasible. They diligently use best practices and methods to address real member needs, and synthesize insights from research and data to inform decisions at every level of the organization.

Collaborative

- The UX Design Lead is a humble and generous leader ofo a cross - functional team. They recognize and respect the deep expertise in others, leveraging it to help move the team forward, often leading design activities like workshops and synthesis sessions.

A Storyteller

- The UX Design Lead is an excellent communicator and comfortable presenting everything from research to design solutions, both verbally and visually to colleagues, stakeholders and senior leaders. They can thoughtfully discuss and justify design decisions, give honest effective feedback to others, and leverage their communication techniques to influence and guide the broader strategy for Humana.

Key Responsibilities

Drive learning, research and execution to uncover insights and opportunity areas impactful to both our internal customers and Humana at large.

Framing projects, problems, and opportunity spaces using inputs from stakeholders as well as secondary research.

Drive learning agenda, research planning and research execution to uncover deep insights and identify opportunity areas impactful to both the user and Humana.

Plan and execute test and learn experiments to address critical uncertainties and key experience and performance indicators.

Seamlessly facilitate cross-functional teams to build empathy, synthesize findings into insights, and generate business recommendations that drive impact and drive stakeholder alignment at every stage of development.

Provide content strategy recommendations and support content development to ensure that users are able to understand complex systems and processes.

Drive design and development of Humana's clinical product and pilot development in partnership with Clinical product development and key internal partners.

Generate and thoughtfully articulate future concepts and experience roadmaps that envision how people will interact with the clinical products, programs and services we design.

Create communication artifacts that define experience design as a practice within the Integrated Health Solutions (IHS) organization.

Required Qualifications

5-8 years of relevant industry experience, including 3 years of project leadership experience.

Bachelor's Interaction Design or equivalent experience in a related field.

Demonstrated experience working with multiple cross-discipline teams (both technology and design)

Extensive knowledge of and experience with driving and applying user-centered design process for experimental products

Demonstrated experience planning, executing and synthesizing user research while mepolying a variety of qualitative and quantitative techniques

Ability to create decks, experience maps, user journeys and service blueprints, interaction models, flows and wireframes.

Knowledge of rapid prototyping methods, ranging from paper sketching to digital prototypes

A strong portfolio demonstrating a full understanding of end to end interaction design process and application of user centered design techniques

Experience with Microsoft Office, Miro, Adobe Creative Suite, and Azure.

Preferred Qualifications

Experience leading a team of 3-5 associates.

Master's degree in Interaction design, Humana Computer Interaction, Industrial design or related field.

Accustomed to working collaboratively with end users and cross-functional team members.

Understanding of areas of specialization within the greater design landscape, including but not limited to design research, visual design, and content design; willingness to broaden own skillset into adjacent specializations while refining mastery of primary skillset.

Additional Information

For this job, associates are required to be fully COVID vaccinated or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:

Provide proof of full vaccination or commit to testing protocols

*OR  *

Provide proof of applicable exemption including any required supporting documentation

​​Medical, religious, state and remote-only work exemptions are available.

Interview Process

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com