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Job Details

Dispatch Operator

Company name
Gannett Fleming, Inc.

Rochester, NY, United States

Employment Type

Posted on
Jan 26, 2023

Valid Through
May 11, 2023

Apply for this job


Gannett Fleming is looking for a Dispatch Operator support the New York State Department of Transportation (NYSDOT) Traffic Management Center (TMC) in Rochester, NY. 
A Systems Operator Trainee/I is in training to be a System Operator. They will use various TOC system workstations and monitor traffic conditions. At hire a Systems Operator Trainee is expected to have a basic familiarity with the regions\u2019 roadways, basic dispatching skills, good written and oral communication skills, and shall understand basic data analytic applications. A Systems Operator Trainee shall with the support of a Systems Operator II and under the supervision of Systems Operator III personnel operate the TMC\u2019s Advanced Traffic Management Systems (ATMS); aid in Traffic Incident Management (TIM); receive and coordinate department response on roadway concerns; dispatch maintenance crews for snow and ice operations and keep records of incidents, roadway concerns and calls.  
This is an overnight part-time position with core business hours of Friday 10:00 PM - Saturday 10:30 AM and Saturday 10:00 PM - Sunday 10:30 AM.
Duties Include:

Operate various computer-based traffic & freeway management systems to manage incidents on roadways and improve traffic conditions.
Monitor roadways via CCTV surveillance cameras and detection systems
Monitor all ITS devices and computer equipment associated with the system
Utilize ITS equipment (VMS) for incident management and the improvement of travel time, safety, and quality of life of our motorists
Enter incident information into computer using Traffic Management System (TMS) software
Become familiar with the roadways and understand the purpose and location of each ITS device (i.e. VMS, CCTV)
Use standard operating procedures to detect, dispatch, monitor, and document roadway incidents
Prepare equipment maintenance reports that describe all errors and malfunctions associated with a particular system
Good communication, writing, and computer skills are required.

Education | Experience:

Associates degree or higher; OR
Two years of full-time employment meeting the qualifying experience.

Knowledge Skills and Abilities:
Candidates for this position should be proficient in the following areas:

Oral and written communication, and
Computer/software including: MS Office applications, spreadsheets, and
Capable of working well with co-workers and NYSDOT staff, and
Using roadway maps and have basic knowledge of roadway elements, and
Perform with minimum supervision.

Qualifying Experience:

Operations dispatching with at least one of the following groups/agencies: Transportation, Fire, Police, EMS, 911, or similar experience in the Military.

Desired Qualifications:
It is desired, but not required, that candidates for this position also be proficient in the following areas:

Able to respond to problem situations 24 hours a day,
Ability to cope with stress.

At Gannett Fleming, we believe in improving the lives of the people we serve. We believe in innovation and social responsibility. We believe in the diversity of our team and the creative solutions they provide. We believe in embracing change and emerging technologies while maintaining an unmatched standard of quality. We believe in creating an environment where employees can thrive at home and at work. We believe in engaging our employees, building lasting relationships with our clients, and, in turn, making a difference in the world.
We offer a comprehensive benefits program, which includes medical, dental, vision and life insurance, our tax-deferred 401 (K) savings plan, and the opportunity to incentive compensation for eligible positions. We are committed to your personal growth and professional development, so we offer tuition reimbursement, access to internal and external training programs and support active participation in professional organizations.
Gannett Fleming is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans\u2019 status or other characteristics protected by law. 
NO AGENCIES PLEASE: Unsolicited resumes from third party agencies will not be accepted.
Core Business Hours: Weekend Overnights \u2013 Friday 10:00 PM \u2013 Saturday 10:30 AM & Saturday 10:00 PM \u2013 Sunday 10:30 AMEmployment Status: Part-Time 
Internal Requisition ID: 2023-9743
Salary Range: Salary dependent upon experience but starts at $18/hr. 
Please be advised that Gannett Fleming may require you to attest to your vaccination status and provide proof of Covid-19 vaccination. Regulatory requirements remain fluid at this time and Gannett Fleming will abide by Covid-19 mandates impacting our business as well as meet the requirements of our clients. Valid religious and medical exemptions will be reviewed and considered in accordance with applicable law.

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