Job Details

Communications Lead Insurance Services Medicare/Medicaid

Company name
Humana Inc.

Torrance, CA, United States

Employment Type


Posted on
Nov 15, 2022

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Job Information


Communications Lead, Insurance Services (Medicare/Medicaid)






Humana's Marketing Organization is seeking a Communications Lead to join the Corporate Communications team. The Communications Lead, Insurance Services is responsible for developing and executing integrated internal communications strategies that enable Humana's growing Insurance Services business.

The Communications Lead, Insurance Services is responsible for developing and executing integrated internal and executive communications strategies in support of Humana's largest business - Insurance Services, including our growing Medicare and Medicaid businesses. The individual is a strong strategic advisor who creates end-to-end plans and creative campaigns, giving employees the knowledge and inspiration they need to navigate a complex industry. The Communications Lead helps employees successfully manage transformation and organizational change through engaging communications that create a positive culture and employee experience.

Key Role Functions

Create integrated messaging for diverse audiences related to the Insurance Services business to create a positive employee experience

Develop messaging and content that advances business priorities within the Insurance Services segment and across the enterprise

Partner with cross-functional teams to drive cohesive, consistent communications activities

Bring Humana's strategy to life on new and existing communications channels through impactful storytelling and high-impact messaging

Work closely with senior leaders and change sponsors to engage employees during organizational transformation, helping to position changes appropriately and reach segmented internal audiences with relevant information

Develop clear and consistent internal communications, creative multimedia content and compelling storytelling packages that promote associate understanding of Humana's purpose, culture, employee value proposition, and insurance business

Build strong alignment with cross-functional colleagues, including other corporate communicators, on internal communications strategies and content prioritization

Leverage data, analytics and feedback from stakeholders to inform strategy and decision making

Work in close collaboration with external vendors and partners to deliver against communications plans and goals

This is a remote role working anywhere in the U.S. and may require quarterly travel.

Required Qualifications

Bachelor's degree in communications, public relations or related field

8 years of employee communications or public relations experience with proven expertise in change communications

Experience and knowledge of change management principles, methodologies and tools

Adept at data and analytics, as well as emerging practices and technologies

Self-organized - can independently plan, lead and implement integrated communications projects

Ability to work under tight deadlines, multitask and deliver quality work under pressure

Exceptional written communications skills and deep experience as a content creator

Proactive, flexible and always seeking improvement and positive change

Ability to influence

Foster an open, inclusive and diverse community at Humana

Advanced skills using O365 suite, including Teams and SharePoint

Preferred Qualifications

Education or Certification in Organizational Change Management

Experience at large, matrixed corporate organization with diverse stakeholder groups

Previous experience in project management

Additional Qualifications

Covid-19 Vaccine/Testing Requirement

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Work at Home/Remote Requirements

Must ensure designated work area is free from distractions during work hours and virtual meetings

Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance of is required

Scheduled Weekly Hours


Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our

Company info

Humana Inc.
Website :

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