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Job Details

Operations amp Field Support Specialist

Company name
Colorado Springs Utilities

Colorado Springs, CO, United States

Employment Type

Posted on
May 21, 2020

Valid Through
Sep 03, 2020


Operations & Field Support Specialist

Colorado Springs Utilities is currently seeking a dynamic, innovative, and self-starter to join our Energy Services team as an Operations & Field Support Specialist. In this role, you will provide a wide variety of support and services for the Service Response, Dispatch, Revenue Protection, Service Center, Customer Revenue, AMR/AMI and the Meter shop


Key Areas of Focus:

Support activities to include: system data accuracy, scheduling activities, project management, reconciling red tags administered by field personnel, error management, and new construction

New Construction: Initiate the meter installation process from the inspection, follow-up, rework, to the set of the meter to ensure regulations are met. Provide follow-up to ensure data accuracy within the customer account system

Administer of the Red Tag Program for Field Services; tracks the collection and/or receipt of documents; liaison between Pikes Peak Regional Building (PPRBD) and contractors to ensure compliance and completion of hazards

Analyze and interpret data to identify and correct errors by field employees to ensure data and billing accuracy

Troubleshoot problem by gathering and researching data; analyzes data to come to conclusions or recommendations

May be assigned to specific analytical projects and programs requiring a general evaluation and assessment

Provide assistance, through research and evaluation for a specific department or division

Maintain and update calendaring systems and coordinate scheduling for multiple cross-organizational projects

Liaison with outside agencies to include CSPD and EPSO, to coordinate field visits for Code 1 customers

Review invoices for payment

**This position is considered Essential Personnel and will be required to report during emergency situations and inclement weather

Why should you apply?

As a valued member of the Energy Services Department, this position provides an excellent growth opportunity for a customer focused professional who thrives on variety to learn about new development in a fast-paced, ever-changing environment.

What will it take to be successful?

Most candidates will have at least two years of customer service or administrative and business support experience and a high school diploma or G.E.D. Previous experience in a construction or engineering field a plus. Additionally, to be successful in this role, the ideal candidate will have the following skills and/or abilities:

Strong customer service skills especially over the telephone

Ability to multi-task and respond to rapidly shifting priorities, remaining flexible and open

Team player with strong personal work ethic

Ability to learn applications, software, two-way radio, and processes quickly

Ability to exercise independent judgment

Ability to identify process issues and implement solutions

Strong skills in MS Word, Excel, Access, Outlook

Strong attention to detail and follow through with responsibilities

Strong data research and analysis skills

What a career at Colorado Springs Utilities can offer you...

As a community-owned enterprise for over 100 years, we offer the stability of providing a required service and commodity for our community.

We are a diverse team of professionals who take pride in delivering exceptional service to our community through new and innovative technologies.

We understand employees have competing priorities. That is why we have created an environment which embraces teamwork and flexibility.

Join a diverse team of high performers who take pride in delivering exceptional service to our community!

ATTENTION: During the current coronavirus (COVID-19) pandemic, Colorado Springs Utilities will continue advertising open positions. However, in-person interviews will discontinue for most positions until further notice. Instead, our hiring process will leverage remote technology solutions, to include the enhanced use of email, telephone and video solutions where possible. Additionally, we anticipate delays confirming start dates for successful candidates until we are able to resume more normal business operations. We appreciate your patience and understanding during this time.

All postings will close at


on the Posting Close Date. Candidates must apply for the position prior to this date and time. If the Posting Close Date is blank, the position will remain open until filled


starting pay will be determined at the time of offer based on the experience, education,


training of the successful candidate.

Colorado Springs Utilities is an Equal Employment Opportunity/Affirmative Action employer.

Our differences make us richer. Learning and growing from one another makes us more than what we were. We want our workforce to be as diverse as our business and recognize the limitless benefits of this commitment. Our desire is to have the organization reflect the diversity of the Pikes Peak Region. As an Equal Employment Opportunity employer, it is our commitment that no person shall be unlawfully discriminated against because of race, color, national origin or ancestry, sex, age, religious convictions, veteran status, disability, political beliefs, sexual orientation or gender identity. Affirmative Action is Colorado Springs Utilities’ effort to ensure positive steps are taken to have a representative workforce reflective of the relevant available labor force.

For more information regarding applicant rights, visit

Have a question?

If you have a question about a position or need assistance from a recruiter, email us at

or call 719-668-7500.

Accessibility Accommodations

. If you are an individual with a disability or disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at or by calling 719-668-7500. This option is reserved for individuals who are unable to use or require assistance with the online tools as the result of a disability and is not intended for other purposes.

E-Verify and Right to Work Notice

. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Colorado Springs Utilities participates in E-Verify. For more information on your rights and responsibilities as an applicant, please visit:

. If you have a legal right to work in the United States, there are laws to protect you against discrimination in the workplace. You should know that no employer can deny you a job or fire you because of your national origin. Unless mandated by law or government contract, employers cannot require you to be a U.S. Citizen or permanent resident or refuse any legally acceptable documents. If any of these things have happened to you, you may have a valid charge of discrimination that can be filed with the OSC. Contact the OSC for assistance in your own language. Call 1-800-255-7688. TDD for the hearing impaired is 1-800-237-2515. In the Washington, D.C., area, please call 202-616-5594, TDD 202-616-5525 Or write to: U.S. Department of Justice Office of Special Counsel NYA 950 Pennsylvania Ave., N.W. Washington, DC 20530.

Colorado Springs Utilities does not participate in work visa programs or sponsorship of work visas of any kind (including but not limited to F-1, H-1B or TN visas)

Eligible applicants must be authorized to work in the United States on a permanent basis

Job Type: Business Operations



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