Client Relations Associate II

Profile

Responsibilities• Process EDI (electronic) orders submitted by the customer and work with our EDI support to team address any issues preventing orders from being received.• Print manual POs sent by customers via email or fax, confirm receipt with the customer and manually enter each line ensuring accuracy with product, quantity and price. For controlled product POs, review the 222 form that is required in order to ship controlled substances, to ensure all required licenses and documentation are accounted for.• Review orders to determine what lines can be processed as is, and what lines need to be held for review by order monitoring. Upon review, either run the line, edit the line, or cancel the line by setting it to the appropriate Lost Sales category within SAP. Notify the customer of any changes to their order.• Relay requests for invoice by the customer to the Finance team and respond accordingly• Address customer packing slip requests by pulling up the slip in SAP, printing, scanning and emailing back to the customer• All manual POs, once processed, need to be scanned and filed in the Sales drive, and the physical document filed in the appropriate file cabinet by date• Run the open order report in SAP by customer on a weekly basis, export it to excel, format it according to customer requirements and email every Friday• Upon request of new customer or new ship to for an existing customer, create the new account in SAP, ATTP and Compliance Risk system based on the information provided by the customer as well as confirming valid licensing is received prior to creation• Update customer master records in SAP upon request by either the customer, the account rep or the Finance department• Work with Clients within the ATTP system to verify serialization codes for verifying saleable returns.• Respond to all documentation requests from Audit • Add to and update the Client Relations Manual, the manual used for all directions and processes within Client Relations, as needed for training and reference• Request updated, valid state and DEA licenses from customers and enter the required information into SAP to allow for efficient order processingSkills• Must have strong organizational skills as well as attention to detail• Must be able to multi-task effectively• Working knowledge of Microsoft Office, strong skill set specifically in Excel• Must have strong time management skills• Possess a high level of comfort interacting with a variety of people at different levels and in different departments within the organizationExperience• Bachelor’s degree required or 2-4 years related job experience minimum

Company info

Lannett Company, Inc.
Website : http://www.lannett.com