First Data Corporation
Description Why chose First Data? First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the worlds largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce. Looking to start or continue your career? Come join the First Data team! We have a variety of Customer Service positions available. If you are looking: For somewhere that you can take pride in servicing your customer To belong to a large organization with great local presence and the feeling of ˜family' For opportunities to earn more than just your base salary through various incentive and recognition programs For support in advancing and growing your career ¦ then look no further! Apply today. Our Customer Service incumbents: Provide quality service and professional support in a variety of areas of inbound calls including, but not limited to: financial statements, credit card processing or related inquiries Investigate and problem solve possible fraudulent behaviorAssist with and support the launch of new products or servicesThoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact trackingUse automated information systems to analyze the customer's situationMaintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and companyContinuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience Are afforded multiple cross-training opportunities to ensure we stay fluent with the ever changing needs of the business Skills and Experience Required:Highly developed sense of integrity and commitment to customer satisfactionDemonstrated passion for excellence with respect to treating and caring for customersAbility to communicate clearly and professionally, both verbally and in writingAbility to handle complaints and unpleasant customersHas a pleasant, patient and friendly attitudeStrong detail orientation and communication\/listening skillsWillingness to work a flexible schedule and overtime when neededPossess a strong work ethic and team player mentalityMedium to high proficiency with Microsoft Outlook, Excel and Internet Explorer 1 years in a service oriented capacity Preferred:Experience in a Call Center or other high-volume service centerFamiliarity with performance requirements Voice of the Customer, Quality, Schedule Adherence, etc.Some experience with multiline telephones and online noting systems Click the link below to take a glance at a day in the life of the call center at First Data:http:\/\/players.brightcove.net\/940277645001\/default_default\/index.html?videoId=4878061052001First Data is an Affirmative Action Equal Opportunity Employer(Minorities\/Females\/Vets\/Disabled\/LGBT)
First Data Corporation
Website : http://www.firstdata.com
At First Data, we look for every opportunity to help customers leverage more value from each transaction—developing new solutions to make them simpler, faster, safer and more rewarding. We’ve entered the age of Universal Commerce, where the lines between in-store, eCommerce and mobile commerce are blurring. First Data is focused on delivering the integrated buying experience today’s consumers demand—anywhere, any time and on any device.