Job Details

Credit Specialist

Company name
W.W. Grainger, Inc

Janesville, WI

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Company OverviewGrainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.Position DescriptionProvide Credit management of an assigned, diverse credit portfolio of up to $150M including government entities, small and medium sized corporations to manage exposure and mitigate risk while supporting business strategy and sales growth. This involves continuous investigation and research designed to manage the customer relationship ensuring the following:
Limit unnecessary risk and exposure.
Continued sales growth and profitability.
Positive impact to economic earnings and increased shareholder wealth.
Provide exceptional call center service by delivering the best customer experience.
Diligent focus in resolving order reviews over a range of complexities in a timely matter.
Proactive Hierarchy maintenance to drive collectable sales.
Successful collaboration with the Inside Sales Organization.
Participation in Credit Organizations to maintain credit knowledge and provide future skill development.
Effective management and utilization of SAP to maximize productivity within the Credit Department. 
Provide Credit management of an assigned, diverse credit portfolio of up to $150M including government entities, small and medium sized corporations.
Complete professional customer credit worthiness evaluations, utilizing complex financial statement analysis, credit reports, analyst reviews, etc., to facilitate effective decision-making, with credit limit authority up to $50K and order approval to $50K.
Understand the complexities of multiple business entities from single proprietors to Fortune 500 corporations including hierarchy, legal entity, and account setup.
Develop and maintain relationships to partner with CPMs and Sales as a credit resource for the entire customer relationship.
Establish and coordinate communications with business
Manage a Universal Worklist from different workflow systems; the central access point to tasks, and notifications. Expectation is to release “will call” and “shipping” orders per guidelines.
Drive a call center service level that represents the voice of the customer to Grainger and focuses building strong customer relationships, loyalty, and retention by delivering WOW customer service.
Analyze over extension reports weekly for credit limits within authority level to help grow sales or mitigate unnecessary exposure.
Ability to work concurrent projects and daily responsibilities in a time sensitive environment.
Establish and coordinate communications with business partners and customers; provide training on credit policies.
Primary focus is on Small to Medium sized customers without sophisticated processes and systems (EDI, ERS, Summary Billing, EFT payments, web billing, etc.) that require unique attention.
Work in tandem with CPM to synchronize order process, billing, and payment process resolutions with internal and external business partners, coordinating vertical and horizontal channels to maximize data integrity and process efficiency.
Provide input for the formulation of credit policies, procedures, and best-demonstrated practices, etc.
Maintain knowledge of regulatory guidelines and changes (Sarbanes Oxley, SEC, GAAP, UCC guidelines, NACM, etc.)
Provide input for the formulation of credit policies, procedures, and best-demonstrated practices, etc.
Participate in and lead continuous improvement projects as assigned.
Understand Grainger’s core business model and performance drivers and how you can apply best practices.
Performs other duties as assigned
  Position Requirements:
Undergraduate degree in a business related field or equivalent experience required.
Minimum of 2-4 years of experience in finance, credit, collections, accounting or process resolution required.
A comprehensive understanding of business principals including accounting, credit and collections, financial statement analysis, banking and finance, commercial law, marketing, statistics, economics, human behavior and computer science.
Professional credit credentials (must obtain a designation of a CBA professional or equivalent certification within 2 years).
Experience with credit scoring systems preferred.
Self-directed, results and goal driven.
Excellent verbal, written and presentation skills.
Able to persuade and influence without formal authority. 
Ability to work effectively and develop relationships with all.
 EEOC Statement Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Company info

W.W. Grainger, Inc
Website :

Company Profile
Grainger’s mission is to help professionals keep their operations running and their people safe while providing an environment where hard-working and talented team members thrive. Every day our 23,700 team members get it done for our customers, suppliers and communities. Their global spirit of service fuels the company’s commitment to making a positive difference everywhere we operate

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